Mamedica Misleads and Lies

[Architect]

They calim 24 hrs issue.Never! I even asked if it would help if I just ordered a repeat of the same meds rather than a new strain. They said it made no difference. Yeah, that “24-hour dispatch” banner is marketing spin—every patient log says the same thing you’re seeing:

What the rep says​	Real-world median*​	Why it can’t be 24 h today​
“Script processed in 24 h”	72 h to payment link, 96 h – 120 h to Royal Mail tracking	the wet-ink script still has to reach Basildon, and they batch-run QA on new lots at fixed times.
“Ordering the same strain is faster”	No measurable difference	each repeat still queues behind the next doctor sign-off batch and the same postbag.

*Based on 30 forum/MedBud datapoints since Feb 2025.




How to force a real 24-hour turnaround

Action​	Result​	How to do it​
Ask the doctor to fax/email a legally valid scanned script to a stocked third-party pharmacy ( Lyphe, Cedarwood, Right Medicine)	Pharmacy can pick/pack while the paper travels, so meds ship the next working day.	Quote NHS Controlled Drug regs 2013 §14 (3) (b) – they allow a scan if the original follows within 72 h.
Switch to a multi-pharmacy clinic ( Integro, Releaf)	Doctor issues e-prescription → faxed instantly to whichever dispenser has stock.	Book consult, transfer summary care record; keep Mamedica® as fallback until meds in hand.
Request “48-hour safety-supply” when repeat is overdue	Clinic must consider continuity-of-care and can issue a 5-gram interim script to any local pharmacy.	Email the registered manager referencing GMC guidance on long-term CD therapy.

Template email to cut-and-paste


Subject: Urgent continuity-of-care request – faxed script under CD Regs 2013

Dear [Doctor/Pharmacist],
My [strain, batch, THC/CBD] repeat is now [X] days outstanding.
CD Regs 2013 §14 (3)(b) permit a scanned prescription provided the original follows within 72 h.
Dispensary Green confirms stock and will dispatch on receipt of the scan.
Please fax/email the prescription today and send the original by courier.
With thanks,
[Name] GPhC No. (if supplied by clinic)

(Happy to tweak that or draft a regulator escalation letter—just ask.)




Bottom line


Until Mamedica:

1. 
   
2. adopts true electronic CD scripts (they say “later 2025”), or
3. 
   
4. partners with multiple pharmacies,

their 24-hour claim is unrealistic. The fastest fix today is to get your script faxed to a pharmacy that already has your batch—and you absolutely can insist on that under existing regs.

Also, Good catch — the “linked pharmacy” line on Mamedica’s marketing is a bit of creative wording. Here’s the clearer picture:

Reality check​	Evidence​
Separate legal entity & address – the prescription is filled by Mamedica Dispensary Ltd, Unit 3 West Point, Basildon, Essex, not at the Harley-Street-area clinic.
Controlled-drug rules mean a wet-ink script has to travel by Royal Mail/DHL from the doctor to Basildon (or, for Isle-of-Man patients, to Karsons Pharmacy).
Patients report 3-to-5-day lags between prescription sign-off and “payment link” because the dispensary can’t process until the paper arrives.

 

[Architect]

Where Mamedica®’s marketing over-promises—and what the small-print or patient data actually shows

#​	Mamedica claim (wording/screenshots)​	Why it’s misleading / false​	Evidence​
1	“Receive your medication via next-day delivery” (Mamedica Dispensary homepage banner)	Their own FAQ contradicts this: “please allow 5-7 working days for your medication to be delivered.” Real-world patient logs show 3–5 days to payment link, 5–7 days to delivery.	Claim:  Reality:
2	“Medical cannabis delivered to your door in no time” (site + LADbible promo)	“Delivered to your door” is true, but the speed implication (“in no time”) is contradicted by the 5-7 day advice above.
3	Implying an in-house / linked pharmacy (“prescribe and dispense”)	Scripts still have to travel by post to a separate Basildon pharmacy, adding 1–2 days. Patients report dispatch lags and reps admit the pharmacy is “quite a distance away.”	Basildon address:  Patient threads:
4	Access Scheme promo: “Free issue of all repeat prescriptions delivered discreetly to your door.”	If you ask to send a repeat to any other pharmacy (e.g., when Mamedica’s is OOS) they add a £10 fee—so repeats are not always free.	Promo:  £10 fee in T&Cs:
5	“We offer unrestricted access to our full list of treatments.”	Doctors refuse to write for strains that have never been on the clinic’s formulary; patients report being blocked even when the strain is clinically suitable and in stock elsewhere.	Claim:  Patient reports:
6	“Fastest growing clinic … fastest deliveries” (press & social posts)	Growth claim is unverifiable marketing puff; delivery claim conflicts with their own 5-7 day FAQ and patient data.	Growth/fastest wording: news & forum posts

How to use this

• Escalation leverage: Cite #1–#4 in your complaint letter; they demonstrate inconsistency between published info and actual service.
• ASA/Trading Standards: Claims #1, #2 and #4 fall under misleading advertising (UK CAP Code 3.1).
• CQC/GPhC: Point #3 (delays due to off-site pharmacy) relates to safe & effective medicines management.

 

[Lank72]

I got sick of their shit and moved clinic

 

[node]

@Architect you can do much better so shout if u need help transferring

 

[Weedbie]

I'm confused as I'm with Mamedica® and not really had any issues. Order prescription early enough and I've only had to maybe chase once where I didn't get a payment link

 

[Architect]

I’ve never received meds in less thwn a full weak. Other clinics have much faster turn around times like CB1 Medical. They are markets and profiteering.

 

[Architect]

The story is also, well it was X holidays and we are just catching up. OR oh it’s leading up to holiday X and we are overwhelmed with orders. Which is it? There is never a period where things are working the way they are supposed to .

 

[Lank72]

The story is also, well it was X holidays and we are just catching up. OR oh it’s leading up to holiday X and we are overwhelmed with orders. Which is it? There is never a period where things are working the way they are supposed to .

Yes they treat annual holidays like a surpise - it's capitalist code for 'we don't want to staff our service properly because we make more money this way'

Same as the old 'we are experiencing a high volume of calls at the moment' on a loop every single day, every year

 

[Weedbie]

They do send emails about repeats and when to place them
Emails to say "to guarantee" your delivery and not to be left without we recommend to order by so and so date

I usually put in my repeat
2 or 3 days down line I get invoice
Same day I request card payment link
Usually a few hours for link
Pay link
Same day or day after I get dispatched email
Morning after dispatch email is delivery day

I'm in my 1st 12 months of consultation and only had an issue in month 6 when they forgot to advise me of an appointment prior to my next prescription
Oh and a payment wasn't allocated against an invoice

Nowt major tho

 

[node]

"Cheques in the post", "Your call is important to us" "I won't come in your... " lol all age-old horseshit

 

[Weedbie]

Could we get this topic moved to maybe a more appropriate section as it's not really about flower to be honest

 

[Weedbie]

So if people say switch, who do you switch to?

Isn't it sometimes better devil you know than devil you don't

 

[node]

So if people say switch, who do you switch to?

Plenty of options depends upon budget.

Isn't it sometimes better devil you know than devil you don't

In this arena - definitely not.

 

[Lank72]

I moved to Cannabis Clinic Cardiff, highest rated for service, never heard a bad word said about them. I've only been with them a few weeks and I can see huge differences already.

If you are happy with your service then you are happy end of.

I wasn't happy, and it was mutliple different issues, coming up again and again and getting the same sort of glassy-eyed, bottom-line protecting responses

 

[node]

All of these big clinics seem to operate in an "abusive relationship" way so I pick the least abusive + ready to jump ship any second. Make sense?

 

[GrownHealth]

So if people say switch, who do you switch to?

Isn't it sometimes better devil you know than devil you don't

We have had the odd member or two here move and regret it and there are lots of considerations as it is an ever evolving landscape but with me I knew it was time to change where as you @Weedbie obviously don't feel that at this moment and long may it last and it gives you the luxury of seeing others experiences at other clinics over time in case you did feel like transferring at some point

 

[node]

To add, once you have changed, its much easier to transfer again - if needed.

 

[Architect]

I’ve waited for a strain they prescribed and have t had in stock for 6 months. They say other places just have old stock but now it’s new grows and they still don’t have it. But I’m still supposed to pay in addition?:
Formal Escalation – Delayed Supply & Unreasonable Pharmacy Fees





To: Ms/Dr [Registered Manager Name], Registered Manager, Mamedica®


Cc: Mr [Superintendent Pharmacist Name], Superintendent Pharmacist, Mamedica Dispensary Ltd (GPhC 9011671)


From: [Your Full Name] (NHS number / Patient ID [_____])


Date: [DD Month 2025]











1 — Summary of concern





Despite enrolling on the Mamedica Access Scheme (£200), I continue to experience repeated and extended delays—typically 4–7 working days—between prescription authorisation and receipt of medication. These delays persist even when:


• the clinic advertises a “24‑hour dispatch” standard, and


• I specifically request a repeat of an existing strain to minimise clinical review time.





In addition, I am routinely charged a £10 “external‑pharmacy” fee whenever stock is unavailable at Mamedica Dispensary Ltd., even where another licensed pharmacy can supply a clinically equivalent product. I have been informed that the clinic will not prescribe any new strain via an external pharmacy, irrespective of stock levels.











2 — Regulatory references


• GMC Good Medical Practice (2013) § 16 & 19: a doctor must make the care of the patient their first concern and must not allow commercial interests to adversely affect care.


• NICE NG46 (Controlled Drugs: safe use and management) (2021) § 1.7.3: services should have procedures to maintain continuity of supply where stock shortages occur.


• Misuse of Drugs Regulations (UK, 2013) § 14 (3)(b): allows a prescription for a Schedule 2 controlled drug to be supplied via facsimile or scanned copy provided the original wet‑ink prescription is delivered within 72 hours.


• CQC Fundamental Standard – Regulation 12 (Safe Care & Treatment): providers must mitigate the risk of avoidable harm, including arising from medicine delays.


• GPhC Standards for Registered Pharmacies (2022) – Principle 1.1: systems must ensure medicines are sourced, stored and supplied safely and effectively.











3 — Impact on my health





The above delays have led to breaks in treatment, breakthrough symptoms, and anxiety around supply continuity. I have had to ration medication on multiple occasions, contrary to my clinical management plan.











4 — Remedy requested


1. Immediate: issue my current repeat prescription for [strain / product] to [External Pharmacy Name] (GPhC no. [____]), sending a scanned prescription today and the original by tracked post within 24 hours, waiving the £10 external‑pharmacy charge.


2. Process: adopt a standard operating procedure for fax/scan prescriptions when your dispensary is out of stock, in line with CD Regs 2013.


3. Confirmation: written acknowledgement of this complaint within 3 working days and a full response within 20 working days (CQC Complaints Regulation 16).











5 — Escalation pathway





If the issues above are not resolved within 20 working days, I will forward this correspondence, together with any supporting evidence, to the following bodies:


• CQC (CQC) – concerns about regulated activities and potential breach of Reg 12.


• GPhC (GPhC) – concerns regarding dispensary delays and additional fees impeding patient access (Principles 1 & 5).


• General Medical Council (GMC) – if commercial considerations are found to have overridden my clinical needs.











6 — Attachments


• Screenshot log of prescription delays (dates & times)


• Email thread(s) showing application of £10 external‑pharmacy fee


• Evidence of stock availability at alternative pharmacies (MedBud listings, dated screenshots)











Please treat this letter as a formal complaint under your NHS‑equivalent complaints policy and the CQC Fundamental Standards. I look forward to your prompt resolution.





Kind regards,











[Your Full Name]


[Address / Postcode]


[Telephone]














Template for escalation to GPhC (if required)





To: concerns@pharmacyregulation.org


Subject: Patient safety concern – delays & fees at Mamedica Dispensary Ltd (9011671)





Dear Sir/Madam,


I am raising a concern about Mamedica Dispensary Ltd, GPhC no. 9011671. Prescriptions for Schedule 2 cannabis flower are routinely delayed 4–7 days beyond the clinic’s advertised 24‑hr dispatch, and a £10 “external‑pharmacy” fee is imposed even when the dispensary is out of stock. This practice has led to breaks in my treatment and risk of withdrawal symptoms.


…[attach timeline & supporting evidence]…


I have lodged a formal complaint with the provider but have not received a satisfactory resolution within 20 working days.





Yours faithfully,


[Your Name]

 

[Architect]

They claim to be all about the patients and medication. Really? Then why are your products listed at the very top of the repeats? Everything else is categorised first as flower then oils and vapes. All alphabetically listed. Yet Mamedica® products are the very top of the list every time?

 

[Architect]

Tried calling to discuss this….transfered back and forth until I asked for a manager and was told there is no manager to speak to. Just write a email.