Resolved Mamedica Poor Service: No Reply on Medication Return (Broken Lid Seal)

Hey folks

I have been forced to create this thread. So Mamedica® sent me a broken seal of Peace Naturals® Wedding Cake. I rang on Friday 22nd nov and notified Mamedica. Support staff instructed me to email in photos epiry and batch numbers. By 9am Monday 25th Mamedica had all the proof emailed. Since this date ive had 0 communication from Mamedica. I have rang them four times and still not even had a basic email reply. When i spoke to support they mentioned batch recall or inspections. They mentioned a complaint which ive not submitted and none of them can tell me or see the email or tell me they got it. Worst of all is they want xmad scripts sent by dec 10th well i havent even got my last one fixed yet!

Mamedica seem to think its ok to wait on IPS/batch inspections as if this has some effect on my consumer rights. My rights are if your goods faulty you replace it or if or ands or buts thats the law. I said to Mamedica Amazon dont say hey were waiting on our supplier to process your refund and they said Amazon dont sell shecedule 2 drugs totally missing the point? Help anyone?

 

[Rimmerworld]

Peace Naturals® Wedding Cake
Batch number WDC 003
Expiry date 11 April 2025

 

[Lank72]

Totally, however this happened is not your fault and not your problem.

Mamedica® supplied it to you, they need to collect this one and send out another, and work out how it happened on their own time

 

[Rimmerworld]

Totally, however this happened is not your fault and not your problem.

Mamedica® supplied it to you, they need to collect this one and send out another, and work out how it happened on their own time

Exactly this is the UK law on consumer rights. Mamedica dont agree on this they consider because its schedule 2 and they git sent it by specials/ IPS that first the supplier needs to agree and then they start things going. Its totally the opposite by law mamedica need to replace it now and chase up thier supplier later. Its outrageous.


All i want here is a basic like for like swap i simply want a new sealed tub of Wedding Cake but would accept any other Peace Naturals® flower if the batch is recalled.

 

[Muiredach]

Help anyone?

Sent directly to Mamedica® management, hopefully some action is taken directly over the course of the day.

 

[Rimmerworld]

Sent directly to Mamedica® management, hopefully some action is taken directly over the course of the day.

My man!

Ive got real life issues and got to tackle other stuff and sadly small things like this cause me to have mini meltdowns lol. Thankyou.

 

[Rimmerworld]

"Please rest assured that we have contacted the supplier and are actively following up on your behalf.

Unfortunately, obtaining a formal response from the supplier can sometimes take longer than anticipated. However, we are committed to keeping you informed every step of the way. We are currently working to expedite the process, and we anticipate receiving a response within 2 – 8 weeks."

From the pharmacy manager

 

[Rimmerworld]

Yea so i knew Mamedica® would do this to me they just emailed me and to be honest im baffled. They advised me to put in a new 10g script they havent processed that. And while im glad they responded to my email (the manager) it simply says wait for the supplier no mention on me being down 10g at christmas.

My consumer contracts with mamedica not the supplier.

 

[node]

Yea so i knew Mamedica® would do this to me they just emailed me and to be honest im baffled. They advised me to put in a new 10g script they havent processed that. And while im glad they responded to my email (the manager) it simply says wait for the supplier no mention on me being down 10g at christmas.

My consumer contracts with mamedica not the supplier.

It should be immediate + simultaneous next day new prod shipped, old one picked up. Then investigation. This isn't hard.

 

[Rimmerworld]

It should be immediate + simultaneous next da

y new prod shipped, old one picked up. Then investigation. This isn't hard.

The pharmacy manager is telling me 2-8 weeks. But when i was sent Aurora® LAC and it was a different strain they took 2 months. I had the proof in email where Mamedica® and IPS would email each other and one of the staff dated it and they took a month for ips to reply amd mamedica didnt move for two weeks someone waited two weeks just to reply to me what ips said.

So when Mamedica tell you 2-8 weeks its minimum 8 weeks. IPS pharmacy as simply awful the delays they subject Mamedica too are insane a month at a time for proboems and up to 8 weeks. I notified the useless MHRA and CQC about this and no ones done anything Mamedica have really got to stop this ive called the clinic now and hopefully the clinic can persuade the pharmacy but someone owes me 10/g £85.

 

[node]

If they haven't got decent standards or maybe don't trust their patients then easy to jump ship for free.

 

[Rimmerworld]

If they haven't got decent standards or maybe don't trust their patients then easy to jump ship for free.

Only recently i paid them £75 for my yearly fee so i dont want to leave. They take £75 a year plus what we hear about half the prices being profit they take a lot of money and should be doing a next day swap.

 

[Muiredach]

"Please rest assured that we have contacted the supplier and are actively following up on your behalf.

Unfortunately, obtaining a formal response from the supplier can sometimes take longer than anticipated. However, we are committed to keeping you informed every step of the way. We are currently working to expedite the process, and we anticipate receiving a response within 2 – 8 weeks."

From the pharmacy manager

If the situation hasn't changed by later this evening, I'll contact the distributor too and try ensure everything is sorted from their side. I know the IPS policies for handling such issues, and how promptly they're handled - I bluntly feel you're being fobbed off here.

 

[node]

If the situation hasn't changed by later this evening, I'll contact the distributor too and try ensure everything is sorted from their side. I know the IPS policies for handling such issues, and how promptly they're handled - I bluntly feel you're being fobbed off here.

 

[Rimmerworld]

If the situation hasn't changed by later this evening, I'll contact the distributor too and try ensure everything is sorted from their side. I know the IPS policies for handling such issues, and how promptly they're handled - I bluntly feel you're being fobbed off here.

Thankyou as its really ruined my morning. When i posted about high heart rates with anxiety and you replied that was the first time i mentioned anxiety i think. But when i have disputes like this and have to email once ring 5 times and have a back and forth email with the manager i feel drained and im not long out of bed i should feel refreshed but i do not. This ruins my mood, Drains me of energy causing lethargy and causes a really high heart rate. This is why i have advised Mamedica® to go have a meeting interally of management and resolve the internal policy thats preventing a next day collection on faulty goods or at least within 7 days the 8-12 weeks has to stop. As far as i am aware someome above the managers has set this as the refund policy.


This policy is causing harm to patients and for what? For what reason because legally under the 2015 consumer credit agreement or regulations Mamedica and only Mamedica are liable for refunds. I also have Mastercard section 75 chargeback protection on faulty goods. Thier policy simply makes no sense and breaks uk law. Once notified of the intent to cancel the contract for faulty goods they legally have only 14 days.

 

[node]

Chargeback is the best option but they will prob boot you out, but seems like you have multiple choices for a new clinic from free now

 

[Rimmerworld]

Chargeback is the best option but they will prob boot you out, but seems like you have multiple choices for a new clinic from free now

I wonder what the legality of that would be. Could you then sue them for stress and breach of contract? I did pay £150 fee in 2023 and my £75 yearly. Basically as of 4:08pm i heard nothong they the clinic not pharmacy wont process the replacement and said they would call me but this is always not true they never ring. Basically Mamedica® are bullying me and breaking the law and i dont see anyone who stepa in to punish them. Laws exist but if you cant enforce them then whats the point.

@Muiredach i think after 6pm if you have time and health should escalate this.

Consumer Rights Act 2015

An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected...

www.legislation.gov.uk

 

[Rimmerworld]

Just had another email! From a different staff member stating they cant refund until the investigation is complete and it can be 8 weeks again a flagrant breach of uk law. They stated if i need medication call and use option 1. Well ive put in for the 10g on monday the 25th and they ignored it. These people need prosecuted! Mamedica® mangement is failing patients they and thier own staff dont even communicate.

Remember @Muiredach tweet about regulations they are not adhereing to and here we see in email openly admitting to breaking the 14 day rule on faulty goods they seem to be able to break laws and regulations at will.

 

[node]

I wonder what the legality of that would be. Could you then sue them for stress and breach of contract? I did pay £150 fee in 2023 and my £75 yearly. Basically as of 4:08pm i heard nothong they the clinic not pharmacy wont process the replacement and said they would call me but this is always not true they never ring. Basically Mamedica® are bullying me and breaking the law and i dont see anyone who stepa in to punish them. Laws exist but if you cant enforce them then whats the point.

@Muiredach i think after 6pm if you have time and health should escalate this.

Consumer Rights Act 2015

An Act to amend the law relating to the rights of consumers and protection of their interests; to make provision about investigatory powers for enforcing the regulation of traders; to make provision about private actions in competition law and the Competition Appeal Tribunal; and for connected...

www.legislation.gov.uk

AFAIK and i'm not a lawyer in the uk we can only sue for material losses not like the US.

 

[node]

Just had another email! From a different staff member stating they cant refund until the investigation is complete and it can be 8 weeks again a flagrant breach of uk law. They stated if i need medication call and use option 1. Well ive put in for the 10g on monday the 25th and they ignored it. These people need prosecuted! Mamedica® mangement is failing patients they and thier own staff dont even communicate.

Remember @Muiredach tweet about regulations they are not adhereing to and here we see in email openly admitting to breaking the 14 day rule on faulty goods they seem to be able to break laws and regulations at will.

Leave them. Plenty more options these days.