Ok had a respond back “ stating they’re sorry etc etc bla bla followed by going to contact the supplier with the information and images you have provided, they will analyse the information and come back to me with the next steps more bla bla

followed by “( The supplier may request the product to be returned to them for further investigation Please do not dispose of the product and continue to store it in accordance with the instructions as this may need to be returned to the supplier. If a collection is requested, we will contact you to arrange a suitable date. Please be advised that a collection does not guarantee a refund or replacement and the product cannot be returned to you, regardless of the outcome of the investigation. “) soooooooo what

in gods This is…….. I’ve no words

followed by this (“Once the manufacturer receives the medication, it can take up to 20 working days to investigate the medication and provide a response. Rest assured we will contact them regularly for updates on the status of the investigation.”) is this a joke ?