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Clinics Wellford Clinic

GrownHealth

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🏴󠁧󠁢󠁷󠁬󠁳󠁿 CC Cardiff
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We are a professional team of consultants, providing the very best in specialist clinical care & treatment. Our aim is simple, to help people navigate their journey toward wellness.

At Wellford Medical Clinics, we specialise in pain conditions, including chronic pain, arthritis, and neuropathic pain conditions.

Outstanding clinicians and patient care. Dedication to the highest possible standards, our world-class dedicated team of highly-skilled, highly-qualified professionals provide an unrivalled level of care and service.
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MedBud ID
MB-358
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Just had my 12 month review with Wellford. All went well. They were completely understanding that I didn’t give myself any wiggle room for a bad day, and possibly needing a little extra now and then and I was reluctant to speak up about it. So they agreed to up my allowance to alleviate the stress and anxiety of not being able to order a bit more if needed and not having enough for the rest of the month.

The 3 months minimum consultation on the clinic page is not accurate. With no issues, my next appointment is in 6 months. Which brings the overall price down to £300 a year after the initial year, with 2 consultations and 10x £20 repeat fees.

I asked about the 4C Labs range availability, as they still don’t appear on MedBud despite me being able to order the entire range through Newgrove for the past few months. They are unsure why they haven’t appeared on the page, as other newer products have been listed when released.

Up until the recent app release, MedBud was the only formulae Wellford patients had access to without emailing back and forth.
 
Thanks for this and it's good to see they adjusted your allowance in line with your request to raise it to alleviate any potential stress/anxiety in the future surrounding prescription amounts.

I'm taking it the three monthly minimum consultation is accurate for the first year but then the second year it reduces to 6 monthly consultations is your experience and if so this all helps keep costs lower.

With the availability of 4C Labs strains the availability status shown here is the availability at main distributors and often when they have run out and showing as not available here pharmacies will still hold stock of the products and sometimes a fair bit of stock that lasts so they will still show as available at your pharmacy until their own supplies have run out (y)

Great to see they have rolled out an app and hopefully ordering becomes a bit slicker and less laborious/stressful now rather back an forth emails all the time .

Thanks for keeping us updated (y)
 
Wellford is going down hill fast not replying to emails and never pick up the phone they were really good at first but last 2 to 3 months not good when you ring them and they answer it like talking to people in a call center and they have to talk to a consultant then they get back to you I recently got my prescription on 28th and I get 20g on the 28th. I am allowed 60g so I get extra 20g in the middle of the month and 20 at end of the month with no extra fees. But now they saying if you go into next month you have to pay prescription fee again so I paid for my prescription on 28th then again on the 7th they said new month new prescription so I said ok can I have my full 60g if its a new month and new prescription they said no you can only have 40g from your last prescription I'll be asking for my discharge letter before my next appointment with doctor bunny
 
Sorry to hear things have gone downhill for you and become complicated where it needn't be after so long with being satisfied with the service they offer ,it does look like the postal charge and monthly allowance has gone out of synch but surely the can see this and rectify it to keep a long time patient happy but with issues like you say not replying to emails etc this will just heighten the frustration:(
 
Sorry to hear things have gone downhill for you and become complicated where it needn't be after so long with being satisfied with the service they offer ,it does look like the postal charge and monthly allowance has gone out of synch but surely the can see this and rectify it to keep a long time patient happy but with issues like you say not replying to emails etc this will just heighten the frustration:(
Yes can be frustrating and I expect they are very busy and never had a problem ordering from them delivery on time all the time. but when I first started they were very good when I rang up I would speak to same person she was well spoken and very good at her job. She help with my orders Now when I ring up feel like different people who are just there to pick up the phone. The reason I stayed with wellford was because of the good severes and paying ones a month for my prescription and free delivery so I didn't need to buy all at ones and could wait see if wellford put any offers on though the month and that's the reason I stayed with them but now I have to buy in bulk so I don't get charged for prescription fee again and the service is not same now. So if your with wellford only put your prescription in at the beginning of the month or you pay prescription fee again and only allowed what's left of your last prescription you payed for 🤷‍♂️
 
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