thegoonies2
Sprout
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- Clinic
- 🏴 CB1 Medical
Never had an issue with CB1 Medical but they are having a nightmare at the moment.
I so ordered 4 flowers. They took so long to start the order or look at it that one of the flowers were out of stock. Zero contact they just proceeded to send 3 without an option to exchange or change. I called them and the usual 1 minutes to answer was 20 minutes plus for a callback.
I told them I am not happy about partial Orders want the out of stock flower replaced. They said th y had refunded the out of stock item. (That took 5 days to hit my bank) Then they said someone from the pharmacy would call them the next day no one called. I called them back . They said the pharmacy will call by 1pm . At 2pm I called back.
I said just take the replacement name and tell the doctor or pharmacist want I want. Then there was the whole the doctors got to have a look and represcribe. This takes a day or so.
I select a new one on the 25th November and it's no where to be seen. And now I have had to pay a second delivery which I have asked to be refunded as I have made no errors.
Now I have an email from them blaming Royal Mail. Now I checked with my order number the difference between original order number and replacement order number and over days they appear to have had (If the numbers are in order and they appear to be) that means in 5 days they had approximately 2377 orders or around 475 customer orders per day.
Today I received an email from cb1 Medical on behalf of Royal Mail. Saying Royal mail are having problems and these are to blame for the delays hmmm.
Royal mail either send their own emails or they don't. Looks to be like CB1 medical are over subscribed and do not have enough workers or staff to fill the orders. Full text below
Dear Patient,
We want to make you aware of a Royal Mail issue that is causing delays to some recent orders, including orders placed late last week.
We are currently investigating the situation with Royal Mail and will share further information as soon as we have it.
We would ask that you do not call us at this time as our team are unable to provide an update whilst investigations are ongoing.
We are very sorry for the inconvenience and will provide an update once we have one.
Best regards,
The CB1 Team
Now they say don't call us at this time as our team cannot provide updates. They sound like they are snowed under and are sick of patients moaning do the phone.
They need to address this quickly
I so ordered 4 flowers. They took so long to start the order or look at it that one of the flowers were out of stock. Zero contact they just proceeded to send 3 without an option to exchange or change. I called them and the usual 1 minutes to answer was 20 minutes plus for a callback.
I told them I am not happy about partial Orders want the out of stock flower replaced. They said th y had refunded the out of stock item. (That took 5 days to hit my bank) Then they said someone from the pharmacy would call them the next day no one called. I called them back . They said the pharmacy will call by 1pm . At 2pm I called back.
I said just take the replacement name and tell the doctor or pharmacist want I want. Then there was the whole the doctors got to have a look and represcribe. This takes a day or so.
I select a new one on the 25th November and it's no where to be seen. And now I have had to pay a second delivery which I have asked to be refunded as I have made no errors.
Now I have an email from them blaming Royal Mail. Now I checked with my order number the difference between original order number and replacement order number and over days they appear to have had (If the numbers are in order and they appear to be) that means in 5 days they had approximately 2377 orders or around 475 customer orders per day.
Today I received an email from cb1 Medical on behalf of Royal Mail. Saying Royal mail are having problems and these are to blame for the delays hmmm.
Royal mail either send their own emails or they don't. Looks to be like CB1 medical are over subscribed and do not have enough workers or staff to fill the orders. Full text below
Dear Patient,
We want to make you aware of a Royal Mail issue that is causing delays to some recent orders, including orders placed late last week.
We are currently investigating the situation with Royal Mail and will share further information as soon as we have it.
We would ask that you do not call us at this time as our team are unable to provide an update whilst investigations are ongoing.
We are very sorry for the inconvenience and will provide an update once we have one.
Best regards,
The CB1 Team
Now they say don't call us at this time as our team cannot provide updates. They sound like they are snowed under and are sick of patients moaning do the phone.
They need to address this quickly
