Clinics Christmas Delivery: Starting to Panic!

[Turnster]

Hi,
I had an appointment on Tuesday for a repeat prescription. I thought I would chase it up today. My clinic says Curaleaf has it, so they give me the pharmacy's number to call and pay manualy. Curaleaf says they dont have it. The last post is tomorrow. This is the second this has happened and I've been left without meds over a holiday. I can't even get through to my clinic.
Someone stamp my ticket for the anxiety train I'm about to board!! Choo choo!!

 

[Muiredach]

Ask Zerenia for tracking information for the script, they're typically sent out to pharmacies via a tracked delivery service. Hopefully Curaleaf will receive tomorrow, Royal Mail have been a bit behind on deliveries due to the time of year – and that's likely what's holding you up.

 

[Turnster]

Ask Zerenia for tracking information for the script

I don't think they would give me the tracking information if it's multiple prescriptions in a batch due to data protection, I did ask that before, I worked for Royal Mail for 17 years so know exactly how the system works and can sniff a fib out at a hundred miles about tracking lol. I just dont understand how my clinic says they have it, which does imply that its been received and signed for?.

 

[Muiredach]

Every specialist I've had personally has always provided tracking info on request, it's worth asking.

There's no data protection concerns for sharing tracking info for your own script, to a particular pharmacy (whom you're in-turn allowing to receive your 'special category data' under GDPR). You'd be right in assuming other scripts are likely on the same tracking number, but by giving you that number, they're not informing you of any info about other scripts which you could use to discern legally protected information.

To be blunt, I've seen time -and-time-again very confident claims from clinics that pharmacies have a script, but what they in-fact mean is they sent it on time and assume it has been delivered - and then when checking will find out it hasn't been received. As you probably understand better than most, RM aren't perfect - but clinics sometimes make false assumptions they are.

That said, the fault could be on either side - when I used to send scripts to Mamedica®, I'd have to prompt their pharmacy staff to double-check my script came in after always claiming it hadn't by default - and sometimes even having to send other staff messages, to eventually always receive an invoice later the same-day.

 

[Turnster]

I've been trying to call them for a few hours now and the weird thing is, it rings and rings then says email or leave a message then cut's off. I've never had that before, always got through!.

 

[Rimmerworld]

Hi,
I had an appointment on Tuesday for a repeat prescription. I thought I would chase it up today. My clinic says Curaleaf has it, so they give me the pharmacy's number to call and pay manualy. Curaleaf says they dont have it. The last post is tomorrow. This is the second this has happened and I've been left without meds over a holiday. I can't even get through to my clinic.
Someone stamp my ticket for the anxiety train I'm about to board!! Choo choo!!

That's a breach of your duty of care report this to the CQC and GPhC. They take fees and do not do the job i would consider taking back my fees after I left! This is why I recommend pay everything via credit-card.

Get an extra 10g allowance on your script as well, and save up tub by tub month by month until you are at least 1 month ahead so have 1 month reserve stock.

 

[Turnster]

*UPDATE*
I've had a call from Zerenia (let me just say the staff are amazeballs) @17:07 Curaleaf received my script , all paid for and....... End Scene!!

 

[Muiredach]

Whey, glad to hear it! Fingers crossed everything arrives shortly, happy outcome.

 

[Turnster]

I mean, I know Santa is real and all that, but he could really pull through!!

 

[Turnster]

Hey ho ho ho,



Saturday is just getting better and better!!!

 

[GrownHealth]

Hey ho ho ho,View attachment 1386
Saturday is just getting better and better!!!

#me too ,should be here any minute mine

 

[GrownHealth]

Booooom!

 

[Turnster]

#me too ,should be here any minute mine

Dude!! My phoned just pinged and said "Sorry you missed Shahid he will try again on Sunday" I didn't hear the doorbell!! Let me tell you, I've never moved so fooking fast in my life!! He was just about to pull away!! Curaleaf stepping up on the Humidity packs as well!! 2 loose in the box.

 

[GrownHealth]

Dude!! My phoned just pinged and said "Sorry you missed Shahid he will try again on Sunday" I didn't hear the doorbell!! Let me tell you, I've never moved so fooking fast in my life!! He was just about to pull away!! Curaleaf stepping up on the Humidity packs as well!! 2 loose in the box. View attachment 1388

Mine turned up with no special ,luckily I've known her all my life and just said where's my and she knew and double checked and come back with it
Said sure you got enough now .
Starting to think I've got a bad rep.

 

[Moon]

Interesting Curaleaf think the correct humidity is 55% most people appear to use 62% or 58%.

 

[Moon]

Booooom!

Glad you got sorted for Christmas

 

[Turnster]

Interesting Curaleaf think the correct humidity is 55% most people appear to use 62% or 58%.

Yeah, that's a good point!! I was so excited to get my meds it didn't even register!!

 

[Turnster]

Glad you got sorted for Christmas

Cheers ma man!! So am I I can relax now!!

 

[Ryan]

Glad you got your delivery's!

 

[Jay]

Merry Xmas ya filthy animals x