Resolved Mamedica Poor Service: No Reply on Medication Return (Broken Lid Seal)

Hey folks

I have been forced to create this thread. So Mamedica® sent me a broken seal of Peace Naturals® Wedding Cake. I rang on Friday 22nd nov and notified Mamedica. Support staff instructed me to email in photos epiry and batch numbers. By 9am Monday 25th Mamedica had all the proof emailed. Since this date ive had 0 communication from Mamedica. I have rang them four times and still not even had a basic email reply. When i spoke to support they mentioned batch recall or inspections. They mentioned a complaint which ive not submitted and none of them can tell me or see the email or tell me they got it. Worst of all is they want xmad scripts sent by dec 10th well i havent even got my last one fixed yet!

Mamedica seem to think its ok to wait on IPS/batch inspections as if this has some effect on my consumer rights. My rights are if your goods faulty you replace it or if or ands or buts thats the law. I said to Mamedica Amazon dont say hey were waiting on our supplier to process your refund and they said Amazon dont sell shecedule 2 drugs totally missing the point? Help anyone?

 

[Rimmerworld]

Not a single email off them today here .
Sounds like you may be right with the bad review being followed by emails ,coincidence?

I will ask the regulator if someone points me in the right direction. support+id9XDRYD-W739J@mamedica.zendesk.com is the proof. So now then if Mamedica® have no automatic prompt then this is harassment and a potential hate crime. I only recieved managents emails two days ago so why prompt me. Ive never ever seen this email before.

I hope you are well.

We noticed we have not received a response yet, do you still require assistance in this matter?

 

[GrownHealth]

The cynic in me says it look's like an invite to send a rant back at them and sort of lose it with them and look the bad party, just how I think sometimes.

 

[Rimmerworld]

*RESOLVED AS OF 19/12/2024*

Mamedica® sent and I received today a replacement pot and was given a returns label and so all is well. I had to complain and big thanks to patient support manager who pushed this. I have asked for a policy overhaul as i remain unconfident and i pay a lot of money they do not want to lose a £530 a month patient. From our talks it must of been 1hr 30mins total I've put forward recommendations but i get the feeling Mamedica are worried about en-masse returns that could sink them. And IPS are an industry problem as well they don't swiftly refund clinics and from what i was told Mamedica are deeply unhappy with IPS pharmacy.

Some patients are apparently returning flower not up to their standards but not faulty and this apparently is part of the issue. I recommended that clear cut cases be refunded and that refund chased with IPS later and other returns given a patient warning because genuine returns are being hampered here. I had to wait from 22nd Nov till Dec 19th to get my pot.

 

[Muiredach]

Excuse me for taking a while to catch-up here @Rimmerworld, I've been struggling to keep up generally lately.

Who overall regulates this kind of behavior from IPS? I dont think they are CQC but MHRA but MHRA only deal in adverse incidents right?

GPhC as a regulator for pharmacies, MHRA directly for issues relating to 'adverse reactions' or quality concerns on medications.

It's un needed and unnecessary stress on patients to not refund from their end and claim it back from the wholesaler behind the scenes. You want medication that works and thst you paid for and is safe. You did not recieve it, the package was open.

How is this not an instant refund on collection of faulty product or a pickup and delivery replacement

Agreed completely. Though having debated a lot of these issues with pharmacies over time, there's a worry from their side that if they blanket allow/approve issues without delay - patients will in general just start making up reports for refunds whenever they're not happy with a medication. Naturally, I always try refute this point - as it negatively affects genuine complaints.

Is someone at Mamedica® playing games because if i am the only person recieving these on a Saturday then thats strange because Mamedica are closed on a Saturday.

You could be receiving responses straight from a director/manager, whom clears outstanding complaints/issues at the weekends.

We noticed we have not received a response yet, do you still require assistance in this matter?

This is almost certainly an automated response from their ticket system.

*RESOLVED AS OF 19/12/2024*

Mamedica sent and I received today a replacement pot and was given a returns label and so all is well. I had to complain and big thanks to patient support manager who pushed this. I have asked for a policy overhaul as i remain unconfident and i pay a lot of money they do not want to lose a £530 a month patient. From our talks it must of been 1hr 30mins total I've put forward recommendations but i get the feeling Mamedica are worried about en-masse returns that could sink them. And IPS are an industry problem as well they don't swiftly refund clinics and from what i was told Mamedica are deeply unhappy with IPS pharmacy.

Some patients are apparently returning flower not up to their standards but not faulty and this apparently is part of the issue. I recommended that clear cut cases be refunded and that refund chased with IPS later and other returns given a patient warning because genuine returns are being hampered here. I had to wait from 22nd Nov till Dec 19th to get my pot.

After writing as I read each post, so glad to hear this was resolved in the end. I'll update the thread prefix momentarily

As above, understand/appreciate Mamedica's concerns here – there just has to be better policy overall. Perhaps they should adopt some kind of internal 'strike' system, where first-time complaints about medication quality are taken on face-value, then further complaints could receive a higher level of scrutiny.

 

[Rimmerworld]

Excuse me for taking a while to catch-up here @Rimmerworld, I've been struggling to keep up generally lately.


GPhC as a regulator for pharmacies, MHRA directly for issues relating to 'adverse reactions' or quality concerns on medications.


Agreed completely. Though having debated a lot of these issues with pharmacies over time, there's a worry from their side that if they blanket allow/approve issues without delay - patients will in general just start making up reports for refunds whenever they're not happy with a medication. Naturally, I always try refute this point - as it negatively affects genuine complaints.


You could be receiving responses straight from a director/manager, whom clears outstanding complaints/issues at the weekends.


This is almost certainly an automated response from their ticket system.


After writing as I read each post, so glad to hear this was resolved in the end. I'll update the thread prefix momentarily

As above, understand/appreciate Mamedica®'s concerns here – there just has to be better policy overall. Perhaps they should adopt some kind of internal 'strike' system, where first-time complaints about medication quality are taken on face-value, then further complaints could receive a higher level of scrutiny.

I understand your workload and life balance its cool i appreciate the IPS and Mamedica email and i am just happy to get this resolved. I do believe the two emails were not malicious and were indeed automated responses to two tickets created by managers. I'm pretty sure now as they created two tickets for me one for the unresolved Aurora® complaint and this separate one. I dropped both complaints after receiving a call and the replacement.

Its unfortunate for Mamedica that supplier and producers can get a faulty product and make them wait. And what can Mamedica do to stop it find a new supplier? There isnt many if they all act this way you cant really do much. They could refuse your business and then what? But its also a fact of life for all business. Maybe then this is a Mamedica insurance issue.

 

[Rainbone]

Got there in the end matey. So many hurdles and hoops that everybody has to jump through.

I can bet its been a stressful one. Hope it's helped getting it all out the way before next week

 

[Rimmerworld]

Got there in the end matey. So many hurdles and hoops that everybody has to jump through.

I can bet its been a stressful one. Hope it's helped getting it all out the way before next week

Honestly i felt i lost two nights from stress small things set me off but in glad this is done by christmas. My last email was today is the final day of the 14 days notice to cancel my contract under faulty goods as per the CCR 2015 law and asked for the policy on section 75 chargebacks. I was for calling Mastercard at the days end.

 

[node]

Well done seeing it through and holding the mofos accountable.

 

[GrownHealth]

Honestly i felt i lost two nights from stress small things set me off but in glad this is done by christmas. My last email was today is the final day of the 14 days notice to cancel my contract under faulty goods as per the CCR 2015 law and asked for the policy on section 75 chargebacks. I was for calling Mastercard at the days end.

Two nights is a lucky escape I've felt like crap for over a week because of there incompetence finally got told my invoice will be with me overnight but I feel I can't let an outside entity be able to affect me so negatively as this can have dire knock on consequences so I'm in the process of moving clinics and it will be good riddance from me personally .
Even now it feels like someone has hold of my inner stomach as I type because of my ordeal and I thought this feeling would of passed by now but not yet .

 

[node]

Two nights is a lucky escape I've felt like crap for over a week because of there incompetence finally got told my invoice will be with me overnight but I feel I can't let an outside entity be able to affect me so negatively as this can have dire knock on consequences so I'm in the process of moving clinics and it will be good riddance from me personally .
Even now it feels like someone has hold of my inner stomach as I type because of my ordeal and I thought this feeling would of passed by now but not yet .

Your going to feel so much better when you change. I'm looking at Integro, its cheap on Grow Access Project and good reviews.

 

[Muiredach]

While being an ex-patient there myself because of what was at the time continual admin issues with scripts/invoices, I do rate Integro amongst the best clinics available right now. I do feel overall Cannabis Clinic Cardiff are superior, being entirely independent with no default formulary nor pharmacy - though obviously they cost a little more too.

Also CCC are the only other clinic than Integro to officially offer Grow Access Project.

 

[node]

While being an ex-patient there myself because of what was at the time continual admin issues with scripts/invoices, I do rate Integro amongst the best clinics available right now. I do feel overall Cannabis Clinic Cardiff are superior, being entirely independent with no default formulary nor pharmacy - though obviously they cost a little more too.

Also CCC are the only other clinic than Integro to officially offer Grow Access Project.

Smaller is def better its cost and not being able to recover that or change if things go very wrong.

 

[GrownHealth]

I was looking at CB1 Medical initially but was apprehensive about both being at the same clinic but was going to go with them because of the fees, but when I enquired about access to Grow Access Project as suggested on the Alex Fraser tweet they seemed unaware and the fact they are sticking with 10g and no plans to change meant I would only be in the position again of paying a hell of a lot of money for a compromised service on what I would like ,this led me to borrow the money to hopefully join Cannabis Clinic Cardiff and I'm currently going through the process and expect to be with them in the future ,whilst thankfully the rush for medicine has gone as I ordered a last script from Mamedica® meaning the panic for medicine will be over and the new year will be much brighter.

 

[Rimmerworld]

Two nights is a lucky escape I've felt like crap for over a week because of there incompetence finally got told my invoice will be with me overnight but I feel I can't let an outside entity be able to affect me so negatively as this can have dire knock on consequences so I'm in the process of moving clinics and it will be good riddance from me personally .
Even now it feels like someone has hold of my inner stomach as I type because of my ordeal and I thought this feeling would of passed by now but not yet .

Hopefully never again Anxiety isn’t a joke for some it just puts me right off doing anything i enjoy its a real cloudy day when there’s any aggro at all i avoid all drama and drama queens for this reason. Even after arguments i can feel something drain inside of me like I'm water and someone pulled the plug and after i feel knackered and need a vape and a lay down.

 

[kushheed]

Hey folks

I have been forced to create this thread. So Mamedica® sent me a broken seal of Peace Naturals® Wedding Cake. I rang on Friday 22nd nov and notified Mamedica. Support staff instructed me to email in photos epiry and batch numbers. By 9am Monday 25th Mamedica had all the proof emailed. Since this date ive had 0 communication from Mamedica. I have rang them four times and still not even had a basic email reply. When i spoke to support they mentioned batch recall or inspections. They mentioned a complaint which ive not submitted and none of them can tell me or see the email or tell me they got it. Worst of all is they want xmad scripts sent by dec 10th well i havent even got my last one fixed yet!

Mamedica seem to think its ok to wait on IPS/batch inspections as if this has some effect on my consumer rights. My rights are if your goods faulty you replace it or if or ands or buts thats the law. I said to Mamedica Amazon dont say hey were waiting on our supplier to process your refund and they said Amazon dont sell shecedule 2 drugs totally missing the point? Help anyone?

Doesn't surprise me from mamedica cha ge clinic and do t give them the doe, pay 50 bangers for CB1 Medical and hope things change, there not replying to me either so they can ram it

 

[GrownHealth]

Doesn't surprise me from Mamedica® cha ge clinic and do t give them the doe, pay 50 bangers for CB1 Medical and hope things change, there not replying to me either so they can ram it

Free to transfer dude but in Scotland they can not access your Summery of care record so you have to send it .

 

[kushheed]

Aye a was with Curaleaf first years ago and changed and it was like day 1 again even tho they had alll the details, well Sunday fundy, Biscotti Mints , BritscottiV3