Clinics Medicann UK

[joint_account]

Lumir® it was that closed as the Australian parent company(went into administration) withheld funding to the UK arm is my understanding but the staff have stayed on unpaid to transfer patients to suitable clinics is what I've read

Forgot all about them!

Morning Everyone,

Just a bit of a heads up as to the way Medicann handle problems.

As many of you may be aware, IPS/Royal Mail fucked up big time and all IPS packages were kept back at Jubilee. From what I can see no prescription packages were sent from Medicann/IPS yesterday at all as a result of whatever is going on.

I dropped an email to Medicann yesterday and asked them if they could investigate things as it's clearly a problem with all of their patients expecting parcels. They tried to fob me off with contacting the courier as apparently it's down to me to re-arrange delivery (bare in mind, we're not re-arranging anything, it's still down the road from the pharmacy).

I reply, stating that this is clearly effecting more than just me and they more or less said that once its in the RMs hands its not their problem anymore. As you can imagine, this pissed me off a little. I then rang RM who told me it was still on track to be delivered by 1PM, this was at 4:30PM so I gave up there instantly seeing as they're unable to tell the time.

So, back to Medicann I went, ultimately if they choose to use an unreliable courier then this is what happens and it's their problem not mine. There's a reason pharmacies tend to use local delivery systems for traditional medications. Once again they fobbed me off (at this point I'm seeing emails on Reddit of others getting responses of Medicann saying they'll investigate, but they're not saying that to me).

So on the 3rd time of being fobbed off I've decided to escalate this and make an official complaint. Not for the fact things are delayed but for their clear shit housery with trying to ignore the problem.

Like most clinics, Medicann follow suit of blaming everyone and failing to look inwardly when their service goes to shit.

Further to this!

They've now stated in two seperate emails that they're aware of the issues and at the same time there are no known issues.

The shambles is top tier.

 

[Melek]

Lumir® it was that closed as the Australian parent company(went into administration) withheld funding to the UK arm is my understanding but the staff have stayed on unpaid to transfer patients to suitable clinics is what I've read

That’s good of the staff yeah the staff I

Lumir® it was that closed as the Australian parent company(went into administration) withheld funding to the UK arm is my understanding but the staff have stayed on unpaid to transfer patients to suitable clinics is what I've read

That’s good of the staff yeah the staff iv spoken to all been really nice not made me feel awkward as thought best to be honest about my bm use and if did that with most gps prob get a knock on the door
You would think now there’s advertising on tv and stuff they would realise maybe it actually helps people but to some it’s like you said the worst thing ever… and if it helps me not have to take my liquid oxy that eat a hole in my rug and took lacquer off a table if not taken it since even if needed it not if it eats though stuff f that il take my time realise tablets and my diazepam as I wouldn’t move without them but yeah wish drs would just get on board was glad they changed it so don’t have to have it on medical records but probably because the way some drs treat people and remove other meds coz of it but no that’s good the staff hopefully they get bought out so the staff can stay

 

[Melek]

didn't need a boveda for me, did it for you?

I'd never pay £11pg, but this is probably worth that £8 bracket. I only got it because it was 65 like most of us though.

I'm glad you've enjoyed it mate.

No definitely didn’t need a boveda but I did just check even though I’d poured it out before I didn’t get one anyway did you as I’m some of the reviews sure read it had one in there unless its the pink kush but was sure was that one as I thought was good as so impressed with how it made the end of my carbon fiber stink in 2 days wish I’d had one in the tub from the start they should definitely put them in there with the smalls as mine were like lentils and had matured seeds and read about someone getting seeds in another lot since but as we all know gotta completely clean once get seeds so guess they haven’t if still got the issue
But yeah maybe was 2 batches of the diesel and one lot needed the boveda and they didn’t put in these as just perfect as it is but definitely have to grab some them there definitely worth it thought they were expensive when looking before used one but now have and seen what can do they kinda the opposite? To the bags you get with trainers and that and bags guess to keep them fresh or dry but yeah I couldn’t afford 11 and even 8 try to get ones they originally sold for more or reduced and now with boveda kinda know that the short dates will be ok as can bring it back and bm has no date

 

[Nox900]

I'm hoping its as simple as that mate.

From the sounds of it they've stopped sending out prescriptions entirely and sent out none yesterday. So patients expecting deliveries on Tuesday and Today will be getting nothing. I have a feeling this may be law enforcement related.

I'd take the credit and an apology though!

i have had a message from RM saying they have my prescription parcel at my local sorting office and will be delivering today before 1pm

 

[Melek]

Forgot all about them!

Further to this!

They've now stated in two seperate emails that they're aware of the issues and at the same time there are no known issues.

The shambles is top tier.

This is the last thing we need as they have been 5 star from what iv seen and service iv Received so far as say I picked them not only as first free clinic but because they were one of the first so had all the contracts and pharmacies on board and so hoped I wouldn’t need to move as there was only 2 others I’d of gone to and now probably only 1 as keep hearing bad about the other so hope you get it sorted mate they must know you ain’t had your delivery though… the other person there’s was saying delivered so different issues so they panicked and think why got there reduced tub free but sounds like lots of people affected by this il see what chat gdp says

 

[joint_account]

Forgot all about them!

Further to this!

They've now stated in two seperate emails that they're aware of the issues and at the same time there are no known issues.

The shambles is top tier.

more updates.

They've confirmed parcels are being sent out despite the posts online suggesting no updates since yesterday morning payments.

They've confirmed for sure they're aware of the issue, still waiting for them to accept any kind of responsibility but my tracking has updated slightly so I'm a bit less annoyed than I was.

 

[LostInANewWorld]

I wonder what they thought the credit was for if they didn't think they did anything wrong to apologise for

It was literally to shut me up.

 

[joint_account]

It was literally to shut me up.

They've held the same tone with me.

I told them that sometimes accepting responsibility when it's not your fault is the correct thing to do, especially in healthcare. Try and support your patients in finding solutions rather than trying to abstain from blame.

I'm glad you got something out of it, how long did it take your meds to arrive? I think mine will show up today going off the tracking.

 

[LostInANewWorld]

They've held the same tone with me.

I told them that sometimes accepting responsibility when it's not your fault is the correct thing to do, especially in healthcare. Try and support your patients in finding solutions rather than trying to abstain from blame.

I'm glad you got something out of it, how long did it take your meds to arrive? I think mine will show up today going off the tracking.

Mine was separate from the current issue.

I actually filed a complaint against Royal Mail Policies, citing that recipients are paying for the service, so should be able to raise complaints if SLAs are missed.

The Special Delivery postie turned up the next day and told me that he can't deliver by 1 pm because he's too busy and usually has a 2-3 day backlog at his flat. I told him to keep an eye out for my address because it's medication, and I plan delivery for when I know I'm working from home.

 

[joint_account]

Mine was separate from the current issue.

I actually filed a complaint against Royal Mail Policies, citing that recipients are paying for the service, so should be able to raise complaints if SLAs are missed.

The Special Delivery postie turned up the next day and told me that he can't deliver by 1 pm because he's too busy and usually has a 2-3 day backlog at his flat. I told him to keep an eye out for my address because it's medication, and I plan delivery for when I know I'm working from home.

Final Update.

I got someone to ring me and they apologised!!!!

Funnily enough it showed up as I was on the phone to them but my postie said it wasn't in a special delivery bag it was in a normal first class bag by itself which he thought was weird for a SD parcel.

Medicann have said they're reviewing Royal Mail but in the testing they've done RM are the most reliable (I agree) and they're pressing their account managers at RM for answers on what has been happening.

So not as useless as I thought in the end!

 

[Melek]

Mine was separate from the current issue.

I actually filed a complaint against Royal Mail Policies, citing that recipients are paying for the service, so should be able to raise complaints if SLAs are missed.

The Special Delivery postie turned up the next day and told me that he can't deliver by 1 pm because he's too busy and usually has a 2-3 day backlog at his flat. I told him to keep an eye out for my address because it's medication, and I plan delivery for when I know I'm working from home.

That’s totally illegal for the postman to have undelivered post at his property wtf that’s a serious matter

• All mail in the UK is protected under the Postal Services Act 2000.
• It is a criminal offence for a postal worker to intentionally delay, open, destroy, or take mail that should be delivered.
• The offence is sometimes referred to as “interfering with the mail” or “delay of postal packets”.
  • Maximum penalty: up to 2 years’ imprisonment and/or a fine

my postie sometimes has to sign for me because he won’t make it by 1 but that’s coz iv told him to
as he would get like a black mark otherwise and always have same postie or stand in one and rather they sign as long as it’s coming and not there fault can’t always get here for then
they don’t arrive with the normal post till around 1 some days and we only have one delivery a day and he brings everything

and as gets closer to any holidays probably they would have to send out a separate van to get it to me by 1 as 25 mile round trip from the depot so happy to let him take the pic as trust them thankfully… but if they don’t deliver stuff they have to take it back the depot it’s totally illegal to have it at his home was he being serious??

 

[joint_account]

That’s totally illegal for the postman to have undelivered post at his property wtf that’s a serious matter

• All mail in the UK is protected under the Postal Services Act 2000.
• It is a criminal offence for a postal worker to intentionally delay, open, destroy, or take mail that should be delivered.
• The offence is sometimes referred to as “interfering with the mail” or “delay of postal packets”.
  • Maximum penalty: up to 2 years’ imprisonment and/or a fine

my postie sometimes has to sign for me because he won’t make it by 1 but that’s coz iv told him to
as he would get like a black mark otherwise and always have same postie or stand in one and rather they sign as long as it’s coming and not there fault can’t always get here for then
they don’t arrive with the normal post till around 1 some days and we only have one delivery a day and he brings everything

and as gets closer to any holidays probably they would have to send out a separate van to get it to me by 1 as 25 mile round trip from the depot so happy to let him take the pic as trust them thankfully… but if they don’t deliver stuff they have to take it back the depot it’s totally illegal to have it at his home was he being serious??

My postie takes stuff home but I've known him years. So we've always agreed he can sign for things and then drop them round later if I'm not in.

Totally against the rules but super convenient for me and in fairness a completely different situation.

 

[joint_account]

Mine was separate from the current issue.

I actually filed a complaint against Royal Mail Policies, citing that recipients are paying for the service, so should be able to raise complaints if SLAs are missed.

The Special Delivery postie turned up the next day and told me that he can't deliver by 1 pm because he's too busy and usually has a 2-3 day backlog at his flat. I told him to keep an eye out for my address because it's medication, and I plan delivery for when I know I'm working from home.

Yeah considering you don't know the postie that is wild that he's taking shit home.

 

[Melek]

Final Update.

I got someone to ring me and they apologised!!!!

Funnily enough it showed up as I was on the phone to them but my postie said it wasn't in a special delivery bag it was in a normal first class bag by itself which he thought was weird for a SD parcel.

Medicann have said they're reviewing Royal Mail but in the testing they've done RM are the most reliable (I agree) and they're pressing their account managers at RM for answers on what has been happening.

So not as useless as I thought in the end!

I wouldn’t want anything other than Royal Mail unless one of others trusted like dpd or fedx as can’t trust ones like everi and yodal it may not be my local depot but too much stuff goes missing
And even with Royal Mail i used to watch people open pallets of missing mail as address damaged and stuff I wonder if those guys are starting to find parcels of weed as they probably cut it out the video where I live it’s washed up on the beach loads of times

 

[Melek]

Yeah considering you don't know the postie that is wild that he's taking shit home.

I realised I was sat here with my mouth open im that shocked that a postman would take post home let alone say and to not deliver the nnd stuff is he a complete idiot

 

[joint_account]

I realised I was sat here with my mouth open im that shocked that a postman would take post home let alone say and to not deliver the nnd stuff is he a complete idiot

Yeah I don't think I've ever heard of it before, I wonder if there's some motive that makes it look like they've all be delivered on time.

 

[Melek]

My postie takes stuff home but I've known him years. So we've always agreed he can sign for things and then drop them round later if I'm not in.

Totally against the rules but super convenient for me and in fairness a completely different situation.

Yeah ditto that’s same as me telling mine to take the pic or sign rather than get marked down for late delivery when not his fault as If nnd and from a business they usually have to pay them back for being late he told me before coz you can claim if you sent and wasn’t delivered by 1 they would refund but think if business accounts it’s auto so we’re just stopping our posties getting hassle as there work load too big… especially when live somewhere all down tracks and lanes some people there lucky they even get delivered to round here I live in the middle of the village so far less complicated than some but hopefully these new electric vans are ok… as if it snows the only person you do normally see is the postman even if everything else has stopped but don’t know how these new vans will deal with it know there not so good on the farm tracks

My postie takes stuff home but I've known him years. So we've always agreed he can sign for things and then drop them round later if I'm not in.

Totally against the rules but super convenient for me and in fairness a completely different situation.

Yeah ditto known mine forever and small community
So trusted but yeah not the same yours more same as me telling mine to take the pic or sign rather than get marked down for late delivery when not his fault

as If nnd and from a business they usually have to pay them back for being late he told me before coz you can claim if you sent and wasn’t delivered by 1 they would refund but think if business accounts it’s auto

so we’re just stopping our posties getting hassle as there work load too big… especially when live somewhere where half places all down tracks and lanes some people there lucky they even get delivered to round here there so out the way.. miles from other houses
I live in the middle of the village so far less complicated than some but hopefully these new electric vans are ok… as if it snows the only person you do normally see is the postman
even if everything else has stopped but don’t know how these new vans will deal with it know there not so good on the farm tracks he was saying and the bloody silent so dogs don’t hear him coming anymore

 

[Lank72]

They've held the same tone with me.

I told them that sometimes accepting responsibility when it's not your fault is the correct thing to do, especially in healthcare. Try and support your patients in finding solutions rather than trying to abstain from blame.

I'm glad you got something out of it, how long did it take your meds to arrive? I think mine will show up today going off the tracking.

Not their fault, but even under normal contract law, without getting into extra provisions for medical, you have made a contract with Medican / IPS when you paid. They have indicated to you their nominated sub-contractor during the process, but it is their relationship, and their responsbility to manage that sub-contractor as it relates to the nature of the contract.

If someone knows that medicine law trumps this somehow feel free to shoot me down and share but, in short, if their courier does not fulfil, it's their problem and their responsiblity for any losses involved, whether that's refunds or replacements for anything which doesn't come. It can not be their fault but be their responsbility at the same time.

I had my reservations about their operating model generally, but appreciate you sharing this as even the sniff of not taking ownership is a black mark that doesn't come off for me. I had been recommending them to patients without the means to pay clinic fees, but I'll stop that now

 

[TastyTerpTester]

My postie takes stuff home but I've known him years. So we've always agreed he can sign for things and then drop them round later if I'm not in.

Totally against the rules but super convenient for me and in fairness a completely different situation.

I’m very surprised by this too, but if you’re cool with it then I guess it would be helpful.

Final Update.

I got someone to ring me and they apologised!!!!

Funnily enough it showed up as I was on the phone to them but my postie said it wasn't in a special delivery bag it was in a normal first class bag by itself which he thought was weird for a SD parcel.

Medicann have said they're reviewing Royal Mail but in the testing they've done RM are the most reliable (I agree) and they're pressing their account managers at RM for answers on what has been happening.

So not as useless as I thought in the end!

Glad you got it sorted, delayed parcels are one thing I’m not looking forward to, especially because the Royal Mail collection office is always closed at annoying hours.

Having a collection locker option might be useful, but I’m guessing they require the parcels to always be signed for since it’s medication and usually quite expensive.

I used to work for quite a big company in the UK for 7+ years and have dealt with every carrier in the UK. I think Royal Mail is the best option even though they can be really bad especially during Christmas time.

DPD are the best, but they are quite expensive and usually only deal with high value stuff.

I’ve had to look into thousands of investigations with these couriers and you wouldn’t believe half the stuff Evri, Yodel etc get up to.

Also assuming they have handed the parcels to the courier there isn’t much else you can do but raise and investigation and they can take 3-5 working days sometimes.

 

[TastyTerpTester]

Does anyone know if other clinics/pharmacies show the expiry date of products?

I really think we should be able to see when a batch expires and/or if it’s been discounted before we purchase it.

Seems crazy to me you can order something and it could go out of date very soon without you knowing. Unless you’re keeping track of all the strains you wouldn’t know if it’s been reduced due to the expiry date.