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Pharmacies Newgrove Pharmacy

So the old Smacksalad name drop works then :D I'll have to give them a go then as a nice stash jar as a bonus is most welcome (y)

It's a glass jar, inside a silicone sleeve (keep sun out and reduce likeyhood of breakages I guess) with a metal insert seal and a recycled plastic lid

They are selling them for £20 on the pharmacy site, not sure they are worth that but nice to get a free one for sure.

Apparently I'll receive an email to sign-up to their rewards scheme in a week or two - I'll share here when I get that as it doesn't appear to be the reward scheme linked on MedBud
 
It's a glass jar, inside a silicone sleeve (keep sun out and reduce likeyhood of breakages I guess) with a metal insert seal and a recycled plastic lid

They are selling them for £20 on the pharmacy site, not sure they are worth that but nice to get a free one for sure.

Apparently I'll receive an email to sign-up to their rewards scheme in a week or two - I'll share here when I get that as it doesn't appear to be the reward scheme linked on MedBud
https://newgroverewards.yourperx.com/ (y)
 
Trying to remember I think I signed up before - I used the same email address as my account there.
Ok maybe I'm waiting on some backend activation

I'm come back here and clarify once I've been through it and getting my rewards

Free delivery for every order, even within same month, plus rewards stamps? Looking good to me so far
 
Reduced to £80 at Newgrove (y)
 
Not happy with Newgrove

I didn't share here after first couple of issues in case they got resolved but they didn't so it's moan time

I could never work that rewards scheme out, don't know if I'm getting stamps or how to use them, don't seem to be able to get any response from them via email (I don't do phone calls), whether it was about rewards, or a problem with a previous order to them not been able to get a response

Now this time my script has been languishing with them for days, I suspect I won't hear again in response to emails, they'll just get to it when it suits them

Given I can choose any pharmacy they are giving me 0 reasons to choose them again
 
Not happy with Newgrove

I didn't share here after first couple of issues in case they got resolved but they didn't so it's moan time

I could never work that rewards scheme out, don't know if I'm getting stamps or how to use them, don't seem to be able to get any response from them via email (I don't do phone calls), whether it was about rewards, or a problem with a previous order to them not been able to get a response

Now this time my script has been languishing with them for days, I suspect I won't hear again in response to emails, they'll just get to it when it suits them

Given I can choose any pharmacy they are giving me 0 re
Not happy with Newgrove

I didn't share here after first couple of issues in case they got resolved but they didn't so it's moan time

I could never work that rewards scheme out, don't know if I'm getting stamps or how to use them, don't seem to be able to get any response from them via email (I don't do phone calls), whether it was about rewards, or a problem with a previous order to them not been able to get a response

Now this time my script has been languishing with them for days, I suspect I won't hear again in response to emails, they'll just get to it when it suits them

Given I can choose any pharmacy they are giving me 0 reasons to choose
asons to choose them again

Not happy with Newgrove

I didn't share here after first couple of issues in case they got resolved but they didn't so it's moan time

I could never work that rewards scheme out, don't know if I'm getting stamps or how to use them, don't seem to be able to get any response from them via email (I don't do phone calls), whether it was about rewards, or a problem with a previous order to them not been able to get a response

Now this time my script has been languishing with them for days, I suspect I won't hear again in response to emails, they'll just get to it when it suits them

Given I can choose any pharmacy they are giving me 0 reasons to choose them again
I am in the same boat as you mate unfortunatly, not keen to bash but everyman has a breaking point. Similar situation, script sent to me from clinic on 24/7 to be delivered 8/8...yet pharmacy still havn't received it? The lengths I go to ensure they are on time don't seem to matter anymore, I order my next script 1 week into current 1, that's brutal when you hear how the others operate these days. My preference is for emails also, but its just radio silence now at Newgrove. Been with them nearly 2 years. Until April, any issues with them usually were at the fault of the clinic i use, however things at Newgrove are slipping badly & to be honest, I have had my fill with them ignoring me. The rewards scheme? Glad I'm not the only 1 who has had nothing from it.
 
I am in the same boat as you mate unfortunatly, not keen to bash but everyman has a breaking point. Similar situation, script sent to me from clinic on 24/7 to be delivered 8/8...yet pharmacy still havn't received it? The lengths I go to ensure they are on time don't seem to matter anymore, I order my next script 1 week into current 1, that's brutal when you hear how the others operate these days. My preference is for emails also, but its just radio silence now at Newgrove. Been with them nearly 2 years. Until April, any issues with them usually were at the fault of the clinic i use, however things at Newgrove are slipping badly & to be honest, I have had my fill with them ignoring me. The rewards scheme? Glad I'm not the only 1 who has had nothing from it.

Thanks for sharing, not great is it but nice to hear it's a systemic thing and not being singled out

I've asked my clinic to confirm if it's been delivered to Newgrove and see if they can prod them into action, otherwise I'll rewrite away from this pharmacy and send it to someone who wants to dispense medicine!
 
Thanks for sharing, not great is it but nice to hear it's a systemic thing and not being singled out

I've asked my clinic to confirm if it's been delivered to Newgrove and see if they can prod them into action, otherwise I'll rewrite away from this pharmacy and send it to someone who wants to dispense medicine!
When I was with Wellfords I always had issues with Newgrove.

They'd constantly deny having my script so I'd be chasing around for days, it was only when the Wellfords practice manager got involved did it magically appear again.

In 6 months with them it happened 4 times.
 
When I was with Wellfords I always had issues with Newgrove.

They'd constantly deny having my script so I'd be chasing around for days, it was only when the Wellfords practice manager got involved did it magically appear again.

In 6 months with them it happened 4 times.

Thanks for sharing, think this will be my last go with them in any event. I'm late getting meds and probably for all of us it's a 4x anxiety multiplier when that happens
 
Thanks for sharing, think this will be my last go with them in any event. I'm late getting meds and probably for all of us it's a 4x anxiety multiplier when that happens
I've just gone through my old emails and Naresh Rallmil was always really helpful at getting things sorted, if you can get a hold of him I think you'll have an easier experience getting your meds.
 
Good feedback folks. Due to my incompetent clinic, have reached out many times to Naresh who is the Head of Pharmacy & the majority of times I have had communications with him, he has tried his best for me. However since they switched to the app in April, things have gone south & like Lank72 said, getting anything back from them has become very anxiety inducing. Think it may be time for pastures new, pharmacy & clinic. Loyalty seems not to be the best policy
 
Still no script fulfillment from Newgrove, still no response to my messages - my clinic tried to contact them too and no response

Rewrite is being done now off to a different pharmacy - I'd say avoid Newgrove for now whilst they get their act together - must be getting too many orders so let's help them by easing the load :P
 
Still no script fulfillment from Newgrove, still no response to my messages - my clinic tried to contact them too and no response

Rewrite is being done now off to a different pharmacy - I'd say avoid Newgrove for now whilst they get their act together - must be getting too many orders so let's help them by easing the load :P
Same boat chum, radio silence at my end also, have asked the clinic if they have had any joy with them & if not can they find me a pharmacy who can complete the script. Not sure what has gone wrong at Newgrove but time for a change for me.
 
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