Clinics Alternaleaf Clinic

[GrownHealth]

We believe everyone should have the option to access natural alternatives over conventional medicines, and yet medical cannabis is not currently available on the NHS. We are here to help you get the right care so you can manage pain, anxiety, insomnia, mental health and other conditions, and live a better life. We are setting new standards in cannabis care by connecting patients in the UK to qualified doctors and healthcare specialists and support you through our dedicated patient care team.

Our Promise: Individualised, empathetic, non-judgemental care and convenience at every step.

• Leading team of Doctors and Pharmacists
• Discreet home delivery, UK-wide via our pharmacy partners
• Dedicated patient care team to support you
• Wide range of brands prescribed
• Consult from the comfort of your home, from anywhere in the UK
• Competitive and transparent pricing
• Personalised portal to manage prescriptions and consultations online

Our team is experienced in medical cannabis, pain management, mental health, sleep disorders, neurological disorders, pharmacy, and holistic health. Our doctors and pharmacists are caring, non-judgmental, comprehensive, and genuinely care about improving your quality of life.

IPS is also utilised as a default partner pharmacy for Alternaleaf alongside CB1.

Alternaleaf® PAYG

Our mission is simple. We want to help people feel better.

MedBud.wiki

Medical Cannabis Clinic UK | Alternaleaf

Connect with medical cannabis care experts in the UK. Book a consultation via Alternaleaf today and explore the benefits of medical cannabis for your health.

www.alternaleaf.co.uk

 

[JR52]

Yeah, it's really not been a great experience so far, but I honestly think they're dealing with a huge increase in demand and the standard 3 month recruiting-onboarding lag. Leaving inactive task queues undiverted is pretty poor, though. It's one of those things which happens with CRMs, sadly. On a positive note, I've found their call centre crew to be pretty personable and helpful, even if they're somewhat stymied by the internal systems (and you have to wait 45-60 mins for your call to be answered). I expect their service will have improved greatly in 6 months' time, once their new recruits are all up to speed and have a little experience under their belts

I hope you get it all sorted
I know how stressful all this can be

 

[joint_account]

Still no joy with AL. I gave them til today's ordering cut-off to sort it out, but I've received nowt, as yet.

I'm so absolutely frustrated with them. I've spent 5.5 hours on the phone to them in the past month and sent >20 emails. I've rarely contacted them more than once a week, I've been super-polite, and I've been really patient and mindful of the fact that they've had a huge increase in new patients, have recently onboarded new staffers, have had a bank holiday/competitor data breach/system update *and* every time I've contacted them I've had a summary of the situation to date and all the evidence required for them to just jump on and sort it out, but requests just seem to loop around infinite CRM task queues and never get resolved.
Turns out the doc who wrote my (incorrect) script 6 weeks ago is 'not currently available', so all the requests for a rewrite have just been sent to an inactive task queue. You'd have thought that a consultant who was 'unavailable' for an extended period of time would at least have had their tasks diverted to another staff member
3 days ago, a lovely customer service agent sent an urgent request, asking for an alternative consultant to listen to the original prescription call and issue a script rewrite, but thus far, nada. I'll wait til 1530 today, but I'm jumping ship at 1531, if nothing comes through.

Anyway - enough moaning about AL. A question for you, @joint_account . I've done the eligibility and uploaded all my docs to Medicann, but is there anything I need to ask AL to do before I submit everything for the transfer? Do they need to issue a discharge letter or some such thing before Medicann will accept me as a patient? I know you've transferred multiple times, you're clearly something of an expert!

Also, do Medicann patients now have access to the complete instock IPS formulary?

Thanks!

Absolutely sucks to read this mate. You've given them more than enough chances to get this right for you.

Medicann didn't even ask me for my discharge letter, I got it anyway but I never bothered to upload it. I assume you'll be golden without it, at worst they'll accept you with the caviet you send them it. its not uncommon for a patient to want to guarantee acceptable letters before asking for discharge letters from their existing clinics.

In terms of the formulary, it's complicated but its about 80% of the IPS formulary. It does work a little differently but @THCUK has been leading the charge and speaking to them frequently so he probably has a better idea on things that I do.

 

[Scriptoh]

Absolutely sucks to read this mate. You've given them more than enough chances to get this right for you.

Medicann didn't even ask me for my discharge letter, I got it anyway but I never bothered to upload it. I assume you'll be golden without it, at worst they'll accept you with the caviet you send them it. its not uncommon for a patient to want to guarantee acceptable letters before asking for discharge letters from their existing clinics.

In terms of the formulary, it's complicated but its about 80% of the IPS formulary. It does work a little differently but @THCUK has been leading the charge and speaking to them frequently so he probably has a better idea on things that I do.

They didn't ask for my discharge letter either but I just sent them it over in case it affected anything or got me in s**t with my previous clinic lol, the MediCann formulary is/was actually more than whats available on the IPS of as last week but that's shifted a little this week we're now short of a few that are available right now on IPS so I'm expecting them to restock fairly soon although they do have quite a decent range with very few running low stock atm so it could be another week or two before any major restock I reckon...

 

[Scriptoh]

Did notice the vapes thing has changed this morning though, they've had a small restock with a couple of the VIDA vapes but still no Clearleaf® yet

 

[Nadiezdha]

Absolutely sucks to read this mate. You've given them more than enough chances to get this right for you.

Medicann didn't even ask me for my discharge letter, I got it anyway but I never bothered to upload it. I assume you'll be golden without it, at worst they'll accept you with the caviet you send them it. its not uncommon for a patient to want to guarantee acceptable letters before asking for discharge letters from their existing clinics.

In terms of the formulary, it's complicated but its about 80% of the IPS formulary. It does work a little differently but @THCUK has been leading the charge and speaking to them frequently so he probably has a better idea on things that I do.

Ah, I appreciate the empathy. I know you and I have been nattering on here since the start, so you really get how long and how much effort it's taken to get...precisely nowhere.

Assuming that they don't manage to issue a script in the next few hours, I'll be giving them a call tomorrow morning to get the discharge letter. Needless to say, I'll be requesting a refund of the 3 monthly payments they've taken, as well.

Re: formulary - thanks for info

 

[Nadiezdha]

Did notice the vapes thing has changed this morning though, they've had a small restock with a couple of the VIDA vapes but still no Clearleaf® yet

Excellent. Vapes are my main interest, to be honest, the Aurora® ones, especially. Hoping the Sourdough gets restocked at some point, but I'll try the Vida Super Lemon Haze in the meantime.
Is there a link available to their formulary, or is it only available via the website, to registered patients?

 

[Scriptoh]

Excellent. Vapes are my main interest, to be honest, the Aurora® ones, especially. Hoping the Sourdough gets restocked at some point, but I'll try the Vida Super Lemon Haze in the meantime.
Is there a link available to their formulary, or is it only available via the website, to registered patients?

IPS Live - Click here (save as bookmark)

 

[Scriptoh]

I just pushed for this other day and just like the flower they've answered, beautiful love seeing results




I do always emphasize in emails that the messages aren't solely from myself and its from all Medicann patients from MedBud.wiki and do my best to word things as respectful as possible

 

[Nadiezdha]

I just pushed for this other day and just like the flower they've answered, beautiful love seeing results




I do always emphasize in emails that the messages aren't solely from myself and its from all Medicann patients from MedBud.wiki and do my best to word things as respectful as possible

So, this is weird, I just looked at the IPS formulary (thanks for link, btw) and the 1ml is priced at £54, while the 0.5ml is priced at £60. The screenshot you posted above has the 1ml at £90. Confused!

 

[Scriptoh]

So, this is weird, I just looked at the IPS formulary (thanks for link, btw) and the 1ml is priced at £54, while the 0.5ml is priced at £60. The screenshot you posted above has the 1ml at £90. Confused!

IPS regularly discount stock that is near expiry, Medicann will be charging the RRP price whereas IPS give discounts - Not always available to us at MediCann but places that don't have a default pharmacy like Cannabis Clinic Cardiff and a few others will be able to get the discounted prices you can see on the IPS spreadsheet

Even though MediCann get all their stock directly from IPS they don't have to honor the prices set by IPS if IPS have discounted it due to expiry or whatever reason

 

[Nadiezdha]

IPS regularly discount stock that is near expiry, Medicann will be charging the RRP price whereas IPS give discounts - Not always available to us at MediCann but places that don't have a default pharmacy like Cannabis Clinic Cardiff and a few others will be able to get the discounted prices you can see on the IPS spreadsheet

Even though MediCann get all their stock directly from IPS they don't have to honor the prices set by IPS if IPS have discounted it due to expiry or whatever reason

Gotcha. Makes sense

 

[joint_account]

Ah, I appreciate the empathy. I know you and I have been nattering on here since the start, so you really get how long and how much effort it's taken to get...precisely nowhere.

Assuming that they don't manage to issue a script in the next few hours, I'll be giving them a call tomorrow morning to get the discharge letter. Needless to say, I'll be requesting a refund of the 3 monthly payments they've taken, as well.

Re: formulary - thanks for info

Exactly mate, since you've joined here I've left a clinic, joined another and had 3 orders come in. Really shows you how much they're fucking it with you.

I wouldn't bother with the discharge until you've had your 2nd appointment with a new clinic, just to be sure you're not without a clinic (not that it sounds like you're getting treatment anyway!).

Have you been able to medicate via the BM or anything whilst all this nonsense has been going on?

Hope you manage to have a nice weekend despite their fuckery.

 

[Nadiezdha]

Exactly mate, since you've joined here I've left a clinic, joined another and had 3 orders come in. Really shows you how much they're fucking it with you.

I wouldn't bother with the discharge until you've had your 2nd appointment with a new clinic, just to be sure you're not without a clinic (not that it sounds like you're getting treatment anyway!).

Have you been able to medicate via the BM or anything whilst all this nonsense has been going on?

Hope you manage to have a nice weekend despite their fuckery.

I had a busy weekend, so still haven't managed to call AL to cancel my membership and probably won't until Wednesday, because I have to basically clear 1.5 hours to allow an hour for them to answer the phone, plus conversation time. Huge eyeroll.
Good tip about proceeding with another clinic before getting a discharge letter. I'm still on the fence about switching, to be honest. I've run out of steam somewhat.
BM - I have access, but quality is variable and getting it can be a bit of a mission, plus it tends to end up getting me back on the baccy, so I try to avoid it.
I really appreciate this forum - you're such a helpful and lovely bunch

 

[joint_account]

I had a busy weekend, so still haven't managed to call AL to cancel my membership and probably won't until Wednesday, because I have to basically clear 1.5 hours to allow an hour for them to answer the phone, plus conversation time. Huge eyeroll.
Good tip about proceeding with another clinic before getting a discharge letter. I'm still on the fence about switching, to be honest. I've run out of steam somewhat.
BM - I have access, but quality is variable and getting it can be a bit of a mission, plus it tends to end up getting me back on the baccy, so I try to avoid it.
I really appreciate this forum - you're such a helpful and lovely bunch

It might save you some time, they made me email them for the discharge as it needs to be sent to their discharge team, etc. just keep an eye on your membership date so you don't waste £10.

Honestly mate, it sounds like this has thoroughly exhausted you. I would reach out to Medicann, take your time, continue with BM for a couple of weeks of it helps.

I promise you the experiences you have had at AL are not representative of the general MC landscape.

 

[Nadiezdha]

It might save you some time, they made me email them for the discharge as it needs to be sent to their discharge team, etc. just keep an eye on your membership date so you don't waste £10.

Honestly mate, it sounds like this has thoroughly exhausted you. I would reach out to Medicann, take your time, continue with BM for a couple of weeks of it helps.

I promise you the experiences you have had at AL are not representative of the general MC landscape.

There's a fair bit going on at the mo, aside from the MC stuff, so it's a contributing factor rather than a main cause, but even so - yeah, I've about had enough of it! Great advice about taking a little break from the admin - appreciate that
I do worry about all the warnings about Medicann on their MedBud page, to be honest...

 

[joint_account]

There's a fair bit going on at the mo, aside from the MC stuff, so it's a contributing factor rather than a main cause, but even so - yeah, I've about had enough of it! Great advice about taking a little break from the admin - appreciate that
I do worry about all the warnings about Medicann on their MedBud page, to be honest...

I understand mate, sometimes going over your records a billion times gets a little frustrating to say the least.

I feel you have reason to be a little concerned about them.

Here's how I view it -

Sending meds to other pharmacies and only prescribing within the formulary: they're really funny about this, I counteract it with IPS being one of the better pharmacies anyway and the fact I get 24-hour turnarounds from ordering to delivery. Of course we should have the right to go anywhere but I really like the turnaround time and having most of the IPS catalog so for me it's not really an issue...yet.

It's one of my concerns as well but like I say, so far the trade off feels worth it.

CQC Detailing: I'm not arsed about this personally. If it was an in-person clinic I'd pay more attention but these days it's nothing more useful than a registered address.

Outside of delivery fees, considering it's free I think it's hard to beat for their all round service. The turnaround times for scripts, emails, etc. is incredible.

I think they're great for patients who value speed and efficiency over complete freedom. It's not like you have a small formulary or you're using a poor pharmacy. So the only compromise is multi-pharmacy usage (which may well change with enough pressure). I personally think it's a reasonable compromise for my needs considering the speed of Comms and scripts.

 

[Nadiezdha]

I understand mate, sometimes going over your records a billion times gets a little frustrating to say the least.

I feel you have reason to be a little concerned about them.

Here's how I view it -

Sending meds to other pharmacies and only prescribing within the formulary: they're really funny about this, I counteract it with IPS being one of the better pharmacies anyway and the fact I get 24-hour turnarounds from ordering to delivery. Of course we should have the right to go anywhere but I really like the turnaround time and having most of the IPS catalog so for me it's not really an issue...yet.

It's one of my concerns as well but like I say, so far the trade off feels worth it.

CQC Detailing: I'm not arsed about this personally. If it was an in-person clinic I'd pay more attention but these days it's nothing more useful than a registered address.

Outside of delivery fees, considering it's free I think it's hard to beat for their all round service. The turnaround times for scripts, emails, etc. is incredible.

I think they're great for patients who value speed and efficiency over complete freedom. It's not like you have a small formulary or you're using a poor pharmacy. So the only compromise is multi-pharmacy usage (which may well change with enough pressure). I personally think it's a reasonable compromise for my needs considering the speed of Comms and scripts.

Thanks, that's reassuring. I'll mull it all over!

 

[NuggetofGreen]

my prescription arrived on time, well packaged and everything in order. Paid Friday, shipped Saturday, arrived today

 

[GrownHealth]

137 Medicine's available from Alternaleaf this week

Montu® Pharmacy

Montu is one of the leading cannabis companies in the world. Our integrated ecosystem streamlines the patient experience from beginning to end while establishing…

MedBud.wiki

 

[GrownHealth]

Nice discount on this T20 C1 full spectrum oil at Alternaleaf