Clinics Alternaleaf Clinic

[GrownHealth]

We believe everyone should have the option to access natural alternatives over conventional medicines, and yet medical cannabis is not currently available on the NHS. We are here to help you get the right care so you can manage pain, anxiety, insomnia, mental health and other conditions, and live a better life. We are setting new standards in cannabis care by connecting patients in the UK to qualified doctors and healthcare specialists and support you through our dedicated patient care team.

Our Promise: Individualised, empathetic, non-judgemental care and convenience at every step.

• Leading team of Doctors and Pharmacists
• Discreet home delivery, UK-wide via our pharmacy partners
• Dedicated patient care team to support you
• Wide range of brands prescribed
• Consult from the comfort of your home, from anywhere in the UK
• Competitive and transparent pricing
• Personalised portal to manage prescriptions and consultations online

Our team is experienced in medical cannabis, pain management, mental health, sleep disorders, neurological disorders, pharmacy, and holistic health. Our doctors and pharmacists are caring, non-judgmental, comprehensive, and genuinely care about improving your quality of life.

IPS is also utilised as a default partner pharmacy for Alternaleaf alongside CB1.

Alternaleaf® PAYG

Our mission is simple. We want to help people feel better.

MedBud.wiki

Medical Cannabis Clinic UK | Alternaleaf

Connect with medical cannabis care experts in the UK. Book a consultation via Alternaleaf today and explore the benefits of medical cannabis for your health.

www.alternaleaf.co.uk

 

[S.O.H™]

So I've had my first 2 appointments + 1 month follow up and 2 prescriptions so far. Next appointment is in 3 months or so. Out of curiosity, how will choosing/ordering meds work without an appointment?

Shocked they didn't tell you. Most clinics have an online platform or contact your clinic perhaps? That's poor 'on boarding' practice in my books!

 

[Lank72]

So I've had my first 2 appointments + 1 month follow up and 2 prescriptions so far. Next appointment is in 3 months or so. Out of curiosity, how will choosing/ordering meds work without an appointment?

They send you an email and you go to the Alternaleaf portal and pick what you want from a list, once approved it goes to the pharmacy and you buy from the online Montu shop as usual

 

[S.O.H™]

They send you an email and you go to the Alternaleaf portal and pick what you want from a list, once approved it goes to the pharmacy and you buy from the online Montu shop as usual

simples™

 

[TWbully]

Ordered script which was okayed on the 24th march and still no payment link after 9 or 10 days lost count lol, emailed and chat to both Alternaleaf and Montu numerous times with both saying same thing there sorry and it’s gonna be urgent and first message like that was sent to me 5 days ago but still waiting for payment link and then going bk n fourth with the same thing sorry but it’ll be urgent! So if it’s urgent why have I still not got payment link? Has anyone had prob like this with alternaleaf/montu? Normally it’s pretty quick for me but it’s starting to piss me off , in there eyes I’m left with no meds etc now and no signs of getting any as bank holidays etc , good job I stock up and have a stash or I’d be fkd

 

[NuggetofGreen]

So I've had my first 2 appointments + 1 month follow up and 2 prescriptions so far. Next appointment is in 3 months or so. Out of curiosity, how will choosing/ordering meds work without an appointment?

I usually compile my list from looking at Montu stock list then flick back to my Alternaleaf account and add them to my prescription there. Once you have filled your allowance and hit send, it goes off for a doctor to check and authorise then it's sent to the pharmacy. It's all online and works pretty smoothly

 

[TWbully]

So I’ve heard back from Alternaleaf now, I put in a got accepted for a script on the 24 march and they’ve now finally messaged saying that they had to take away two of the strains on my script as there above 30% THC when I’ve not been told I’m capped, I’ve had over 30% THC before with one being 36% donkey butter and I have a 120 gram limit too, I’m 44 not a young man , I’ve blazed nearly 30 years , I’ve told them all this and I’m waiting for there response, I think it’s ridiculous and if it’s not sorted I’ll swap clinics just out of principle, why limit someone out the blue when I get so much monthly and have over 30% numerous times , anyone else got capped before out the blue? If I leave alternaleaf is it easy to transition to another clinic? Do I need to go through the whole process again , dr patient records etc ?

 

[Dazedwithhazetee]

Alternaleaf are changing the way they do reviews.

“We’re always working with your feedback to better understand how we can tailor our service to suit your needs, while keeping your treatment safe, effective, and well-supported.

Many of our patients have told us that once their treatment and medical conditions are stable, regular routine appointments aren’t always necessary. At the same time, we know how important it is that you continue to feel supported and monitored by our clinical team, with the option to check in whenever you need advice or further guidance.

With that in mind, we’re introducing a new appointment schedule that offers more flexibility, while making sure you continue to feel supported throughout your care.

What’s changing ?

Starting from your next required appointment, your routine review appointments will move to every 6 months instead of quarterly, with the option to book additional appointments at any time if you need extra support.

Until your next appointment, your current review schedule will stay the same. After this, you’ll move onto your new 6-monthly review schedule.

If you need any additional appointments, you’re free to book one at any time, at no extra charge. Just reach out via Live Chat or give us a call and our team will help get this booked for you.

What’s staying the same ?

Your care and support remain our top priority. While routine appointments are reducing, our clinical team will continue to monitor your progress to ensure your treatment remains appropriate and effective, and will reach out if they need to speak to you sooner.

You can also contact us at any time if you have questions or would like to speak to a clinician for advice or further guidance.

When am I due my next appointment?

This will follow your current schedule for now.

Once you have attended your next required appointment, your following review will be due 6 months later.“

New post automatically merged: 14th Apr, 2026

So I’ve heard back from alternaleaf now, I put in a got accepted for a script on the 24 march and they’ve now finally messaged saying that they had to take away two of the strains on my script as there above 30% THC when I’ve not been told I’m capped, I’ve had over 30% THC before with one being 36% donkey butter and I have a 120 gram limit too, I’m 44 not a young man , I’ve blazed nearly 30 years , I’ve told them all this and I’m waiting for there response, I think it’s ridiculous and if it’s not sorted I’ll swap clinics just out of principle, why limit someone out the blue when I get so much monthly and have over 30% numerous times , anyone else got capped before out the blue? If I leave alternaleaf is it easy to transition to another clinic? Do I need to go through the whole process again , dr patient records etc ?

Did you sort this out in the end ?

 

[TWbully]

Alternaleaf are changing the way they do reviews.

“We’re always working with your feedback to better understand how we can tailor our service to suit your needs, while keeping your treatment safe, effective, and well-supported.

Many of our patients have told us that once their treatment and medical conditions are stable, regular routine appointments aren’t always necessary. At the same time, we know how important it is that you continue to feel supported and monitored by our clinical team, with the option to check in whenever you need advice or further guidance.

With that in mind, we’re introducing a new appointment schedule that offers more flexibility, while making sure you continue to feel supported throughout your care.

What’s changing ?

Starting from your next required appointment, your routine review appointments will move to every 6 months instead of quarterly, with the option to book additional appointments at any time if you need extra support.

Until your next appointment, your current review schedule will stay the same. After this, you’ll move onto your new 6-monthly review schedule.

If you need any additional appointments, you’re free to book one at any time, at no extra charge. Just reach out via Live Chat or give us a call and our team will help get this booked for you.

What’s staying the same ?

Your care and support remain our top priority. While routine appointments are reducing, our clinical team will continue to monitor your progress to ensure your treatment remains appropriate and effective, and will reach out if they need to speak to you sooner.

You can also contact us at any time if you have questions or would like to speak to a clinician for advice or further guidance.

When am I due my next appointment?

This will follow your current schedule for now.

Once you have attended your next required appointment, your following review will be due 6 months later.“

New post automatically merged: 14th Apr, 2026

Did you sort this out in the end ?

Sorted but they took out 20 grams coz over 30% even though they okayed it after going bk n fourth through messages, so just ordered trillianz to make up the 120 gram coz couldn’t be bothered hearing the same bullshit , I’ll wait to get cap lifted on appointment coz through messages is just a waste of my time , they know I’ve smoked a lot of concentrates ,diamonds , shatter etc preciously and never was capped before so wanted to know why I was capped now after one year with them and after having numerous strains over 30% but never got any answers from them , it’s silly capping out the blue with no one telling me and after having so much over the 30% , I get 120gram a month so weird to cap me when I get so much, don’t make sense , pissed me off , they talk old school like there trying to keep me safe as if 32% bud will give me phychosis or suminksoon they’ll start calling it the devils lettuce 100%

 

[Muiredach]

Alternaleaf are changing the way they do reviews.

“We’re always working with your feedback to better understand how we can tailor our service to suit your needs, while keeping your treatment safe, effective, and well-supported.

Many of our patients have told us that once their treatment and medical conditions are stable, regular routine appointments aren’t always necessary. At the same time, we know how important it is that you continue to feel supported and monitored by our clinical team, with the option to check in whenever you need advice or further guidance.

With that in mind, we’re introducing a new appointment schedule that offers more flexibility, while making sure you continue to feel supported throughout your care.

What’s changing ?

Starting from your next required appointment, your routine review appointments will move to every 6 months instead of quarterly, with the option to book additional appointments at any time if you need extra support.

Until your next appointment, your current review schedule will stay the same. After this, you’ll move onto your new 6-monthly review schedule.

If you need any additional appointments, you’re free to book one at any time, at no extra charge. Just reach out via Live Chat or give us a call and our team will help get this booked for you.

What’s staying the same ?

Your care and support remain our top priority. While routine appointments are reducing, our clinical team will continue to monitor your progress to ensure your treatment remains appropriate and effective, and will reach out if they need to speak to you sooner.

You can also contact us at any time if you have questions or would like to speak to a clinician for advice or further guidance.

When am I due my next appointment?

This will follow your current schedule for now.

Once you have attended your next required appointment, your following review will be due 6 months later.“

New post automatically merged: 14th Apr, 2026

Did you sort this out in the end ?

Thank you for posting the exact info, we updated this last night for all their listings

 

[GreenSeer]

I havent posted for ages, but, I just want to register my distrust and annoyance with Alternaleaf. I have been a BM customer for decades prior to becoming a medical patient this year. Alternaleaf is the clinic I used, I am 4/5 orders in with them. If I redact the personal info, are we allowed to post up screenshots? Or I am happy to go through it. It is a MINOR customer services beef that I am in the right for, and the way I have been shut down is dismissive and insulting.

Question though, imagine this. You have a legit query regarding a defective product. The product is leaking, oozing into your device when you use it. You contact them, get referred to a link, its a sign up to google services, to create an account, just to be able to move on to their next step. I've already got an email account and have gone all these decades without a Google account... so I replied back, asking something in the most concise and polite way that when i click the link "this is a link to join up with Google, not Alternaleaf, can you confirm this is the only way to proceed or is there an alternative way" as in just to proceed to whatever their next step was.

Is that not.... a reasonable question to ask? Or maybe it is me. Said with no attitude, no swearing, no "Karen" thing.

That's literally it, so, that was three weeks ago. They didn't reply and closed the issue as resolved ten days later..... after not answering me... correction - them choosing not to answer, choosing not to help the customer, then closing the "query". So I literally binned the defective item, a vape cart. I still have the pictures of how it had discoloured packaging and got sticky etc and what it did to my device. Every time I would try to use it, it would just seep into the fitment below the cart and goo up.

So, thats #1. All it was, was a defective item and a legit question. I dont expect the above and dont want to feel shut out like this over a poxy matter. You only have to google the reviews and see things like this aplenty, I dont get it, is it the company attitude toward its customers, that if something goes wrong, its on you to just suck it up. Cheers Alternaleaf. I hope someone else reads this.

and #2 - apparently you're contacted 18 days into your prescription to remind you to order the next it says on their site, for me, that point was 2 whole weeks ago and, on the back of me binning a quarter of my order means without med for longer.

Why is it on me to do the chasing, how do you get through to someone who wont care to help, and in fact why am I even writing this. Frustrated I guess. The value of my 4 or 5 orders has easily topped a grand, does this company even deserve that, for that level of service??? They just take the money. Just my experience.

If screenshots are allowed (minus identifiable data), I am happy to post up.

Thanks Alternaleaf, you are on the verge of losing a good customer and now this post exists amongst many others.

 

[GrownHealth]

Sorry to hear of your woes with Alternaleaf and I get really frustrated by the same sort things regarding have to sign up here there and everywhere for what seems no reason but to then get blanked out by them and being left short for the month would be the cherry on the cake and these threads are for sharing your experiences whether good or bad mate

Screen shots in general are fine as long as identifiable data is covered/removed.

 

[R3d4]

I havent posted for ages, but, I just want to register my distrust and annoyance with Alternaleaf. I have been a BM customer for decades prior to becoming a medical patient this year. Alternaleaf is the clinic I used, I am 4/5 orders in with them. If I redact the personal info, are we allowed to post up screenshots? Or I am happy to go through it. It is a MINOR customer services beef that I am in the right for, and the way I have been shut down is dismissive and insulting.

Question though, imagine this. You have a legit query regarding a defective product. The product is leaking, oozing into your device when you use it. You contact them, get referred to a link, its a sign up to google services, to create an account, just to be able to move on to their next step. I've already got an email account and have gone all these decades without a Google account... so I replied back, asking something in the most concise and polite way that when i click the link "this is a link to join up with Google, not Alternaleaf, can you confirm this is the only way to proceed or is there an alternative way" as in just to proceed to whatever their next step was.

Is that not.... a reasonable question to ask? Or maybe it is me. Said with no attitude, no swearing, no "Karen" thing.

That's literally it, so, that was three weeks ago. They didn't reply and closed the issue as resolved ten days later..... after not answering me... correction - them choosing not to answer, choosing not to help the customer, then closing the "query". So I literally binned the defective item, a vape cart. I still have the pictures of how it had discoloured packaging and got sticky etc and what it did to my device. Every time I would try to use it, it would just seep into the fitment below the cart and goo up.

So, thats #1. All it was, was a defective item and a legit question. I dont expect the above and dont want to feel shut out like this over a poxy matter. You only have to google the reviews and see things like this aplenty, I dont get it, is it the company attitude toward its customers, that if something goes wrong, its on you to just suck it up. Cheers Alternaleaf. I hope someone else reads this.

and #2 - apparently you're contacted 18 days into your prescription to remind you to order the next it says on their site, for me, that point was 2 whole weeks ago and, on the back of me binning a quarter of my order means without med for longer.

Why is it on me to do the chasing, how do you get through to someone who wont care to help, and in fact why am I even writing this. Frustrated I guess. The value of my 4 or 5 orders has easily topped a grand, does this company even deserve that, for that level of service??? They just take the money. Just my experience.

If screenshots are allowed (minus identifiable data), I am happy to post up.

Thanks Alternaleaf, you are on the verge of losing a good customer and now this post exists amongst many others.

Never had any problems with them over 2 years, customer service was slow a year ago but instant now especially with the online chat facility so a 9/10 for me

 

[Muiredach]

If I redact the personal info, are we allowed to post up screenshots? Or I am happy to go through it.

Yes, always Be fair to say we encourage it, as it helps evidence patient's claims to others.

 

[GreenSeer]

In fact, I have just looked at my profile and found a message I replied to, where, I kind of turned a blind eye to their shoddy service at sign-up before this latest episode... these are my own words, on 3rd April in a thread started by new member Cookie Dough... my direct quote is:

-------------------------------------------
Hi Welcome. Re: your onboarding, I had the exact same thing ( Alternaleaf). My first appt was with a nurse, second with a doctor. I didnt get 15 mins with either, I even had about 3 questions on a post-it note (that i couldnt find answers for on their site or FAQ) that there was no time to ask in my screening appt and I had said at the beginning and end I had Qs. My initial appt was rushed and a tad frantic, I would get cut off a lot too, I absolutely did not get listened to fully that was for sure and seemed like a box-ticking exercise (made me even think, does anyone actually get turned down????). That you got rushed through it in the first appt, dont be put off. Just jump their hoops. It seems that "meetings" are stacked at their end in 15 min blocks with a hard stop so they can get to the next one. I am not slagging off my clinic either, overall it seems ok so far I am three months in.
---------------------------------------------------------

So adding it together to the then and now:

1- rushed through appt 1, nurse, which started late and then in flat out fifth gear, and a "there's no time for questions as I need to get to move on to the next appt" - i had questions too... at my first appt this was a red flag i glossed over...
2- Dr Appt - was ok, formality, no issues. I asked him the remainder of my 2-3 Qs...
3- nurse / pharmacist appt - this one was also really, really rushed and actually really surreal as the staff member remained camera off, but she required mine to be on the whole time??? Such a minor thing to point out, but it sure was a quite awkward call to say the least. Weird even.

Fast forward to now

4- Defective item reported to them. Link sent to me to access a form, the link when I click is a sign up screen to join Google services, I ask, are you sure this is what I am meant to do (as nowhere on their entire site does it mention having to join up with Google if you're not already, I mean come on.... most people I know dont use Google accounts, they use Apple or Outlook or whatever this that, so I am not the only surely who has asked is this absolutely what you are asking / have you sent the wrong link etc)... and got ignored to the point I just binned it.
5- the fact that my prescription date has passed and I am unable to order, am without med now for weeks, and on top of that, binning one of the products added a week on.

Also, seriously, has anyone ever tried phoning them. What is the issue there, is it just one person on the phone or........ are there that many disgruntled customers trying to get through? Who knows. I can post up screenshots of my dialled numbers and the times I have just hung up twenty thirty mins into holding to get through. I have never used the chat thing though to be fair, but, have emailed and phoned throughout.

Anyway rant over. I will make one last attempt with them, but, I think the writing might be on the wall. Points 1-5 above are so minor all of this could have been avoided if they just cared a bit more, or, just cared...

Mission Statement - "Our mission is to improve the lives of all who need it. "

"Dedicated, responsive Patient Care Team" ?????????????????????????????????????????????????????????????????????




Anyway guys - have a good one. I just wanted to get this out there that is all. I have done nothing wrong in this, the time I have spent on sorting it, for where I am after that... exhausting, and here I am without medicine still.

Hope your experiences are better and all the best cheers.