I thought this thread may be temporarily useful to keep track of flower and oils that Mamedica® do not have on the formulary. This will be useful to see Mamedicas stocks and inform potential new patients about restrictions on product availability. Simply post below your info on what you noticed is missing.
On the 16th of October 2024 I counted available to Patients 96 Flowers and 62 Oils. Mamedica only list the following as available:
52 Flowers
26 Oils
2 Vape Carts
3 Lozenges
2 Capsules
On the 16th of October 2024 i counted the following as unavailable for Patients at Mamedica:
I'm confused as I'm with Mamedica® and not really had any issues. Order prescription early enough and I've only had to maybe chase once where I didn't get a payment link
I’ve never received meds in less thwn a full weak. Other clinics have much faster turn around times like CB1 Medical. They are markets and profiteering.
The story is also, well it was X holidays and we are just catching up. OR oh it’s leading up to holiday X and we are overwhelmed with orders. Which is it? There is never a period where things are working the way they are supposed to .
The story is also, well it was X holidays and we are just catching up. OR oh it’s leading up to holiday X and we are overwhelmed with orders. Which is it? There is never a period where things are working the way they are supposed to .
Yes they treat annual holidays like a surpise - it's capitalist code for 'we don't want to staff our service properly because we make more money this way'
Same as the old 'we are experiencing a high volume of calls at the moment' on a loop every single day, every year
They do send emails about repeats and when to place them
Emails to say "to guarantee" your delivery and not to be left without we recommend to order by so and so date
I usually put in my repeat
2 or 3 days down line I get invoice
Same day I request card payment link
Usually a few hours for link
Pay link
Same day or day after I get dispatched email
Morning after dispatch email is delivery day
I'm in my 1st 12 months of consultation and only had an issue in month 6 when they forgot to advise me of an appointment prior to my next prescription
Oh and a payment wasn't allocated against an invoice
I moved to Cannabis Clinic Cardiff, highest rated for service, never heard a bad word said about them. I've only been with them a few weeks and I can see huge differences already.
If you are happy with your service then you are happy end of.
I wasn't happy, and it was mutliple different issues, coming up again and again and getting the same sort of glassy-eyed, bottom-line protecting responses
We have had the odd member or two here move and regret it and there are lots of considerations as it is an ever evolving landscape but with me I knew it was time to change where as you @Weedbie obviously don't feel that at this moment and long may it last and it gives you the luxury of seeing others experiences at other clinics over time in case you did feel like transferring at some point
I’ve waited for a strain they prescribed and have t had in stock for 6 months. They say other places just have old stock but now it’s new grows and they still don’t have it. But I’m still supposed to pay in addition?:
Formal Escalation – Delayed Supply & Unreasonable Pharmacy Fees
To: Ms/Dr [Registered Manager Name], Registered Manager, Mamedica®
From: [Your Full Name] (NHS number / Patient ID [_____])
Date: [DD Month 2025]
1 — Summary of concern
Despite enrolling on the Mamedica Access Scheme (£200), I continue to experience repeated and extended delays—typically 4–7 working days—between prescription authorisation and receipt of medication. These delays persist even when:
• the clinic advertises a “24‑hour dispatch” standard, and
• I specifically request a repeat of an existing strain to minimise clinical review time.
In addition, I am routinely charged a £10 “external‑pharmacy” fee whenever stock is unavailable at Mamedica Dispensary Ltd., even where another licensed pharmacy can supply a clinically equivalent product. I have been informed that the clinic will not prescribe any new strain via an external pharmacy, irrespective of stock levels.
2 — Regulatory references
• GMC Good Medical Practice (2013) § 16 & 19: a doctor must make the care of the patient their first concern and must not allow commercial interests to adversely affect care.
• NICE NG46 (Controlled Drugs: safe use and management) (2021) § 1.7.3: services should have procedures to maintain continuity of supply where stock shortages occur.
• Misuse of Drugs Regulations (UK, 2013) § 14 (3)(b): allows a prescription for a Schedule 2 controlled drug to be supplied via facsimile or scanned copy provided the original wet‑ink prescription is delivered within 72 hours.
• CQC Fundamental Standard – Regulation 12 (Safe Care & Treatment): providers must mitigate the risk of avoidable harm, including arising from medicine delays.
• GPhC Standards for Registered Pharmacies (2022) – Principle 1.1: systems must ensure medicines are sourced, stored and supplied safely and effectively.
3 — Impact on my health
The above delays have led to breaks in treatment, breakthrough symptoms, and anxiety around supply continuity. I have had to ration medication on multiple occasions, contrary to my clinical management plan.
4 — Remedy requested
1. Immediate: issue my current repeat prescription for [strain / product] to [External Pharmacy Name] (GPhC no. [____]), sending a scanned prescription today and the original by tracked post within 24 hours, waiving the £10 external‑pharmacy charge.
2. Process: adopt a standard operating procedure for fax/scan prescriptions when your dispensary is out of stock, in line with CD Regs 2013.
3. Confirmation: written acknowledgement of this complaint within 3 working days and a full response within 20 working days (CQC Complaints Regulation 16).
5 — Escalation pathway
If the issues above are not resolved within 20 working days, I will forward this correspondence, together with any supporting evidence, to the following bodies:
• CQC (CQC) – concerns about regulated activities and potential breach of Reg 12.
• General Medical Council (GMC) – if commercial considerations are found to have overridden my clinical needs.
6 — Attachments
• Screenshot log of prescription delays (dates & times)
• Email thread(s) showing application of £10 external‑pharmacy fee
• Evidence of stock availability at alternative pharmacies (MedBud listings, dated screenshots)
Please treat this letter as a formal complaint under your NHS‑equivalent complaints policy and the CQC Fundamental Standards. I look forward to your prompt resolution.
They claim to be all about the patients and medication. Really? Then why are your products listed at the very top of the repeats? Everything else is categorised first as flower then oils and vapes. All alphabetically listed. Yet Mamedica® products are the very top of the list every time?
I moved to Mamedica® from my first clinic as they had a much larger selection and the £200 deal for those on disabilities from medical. I applied for CB1 Medical but was rejected because of an old a bogus bi polar diagnosis. I’m not on medication nor have I been. I’ve been on medical cannabis for decades.
I've not really had a problem with Mamedica® although I have not complained about anything officially or ordered from another pharmacy as they have nearly everything in stock. I ring all the time and they answer the phone quite quick most of the time and are always really sound and deliver the day after payment a lot if they are not really busy.
I have also asked them to write me a letter for pip which they did for free and it cost me £200 for life on the access scheme 14 months ago so I am happy with the costof the clinic it's just the medicine what is a rip off
