Mamedica Growing Pains?

[Lank72]

Hi Folks, glad to join the community, and thanks for the hard work of those who built and continue to develop MedBud

I had my second prescription delivered today from Mamedica Pharmacy but one of multiple items was missing, and there's no indication on the invoice or anything that it was missing intentionally. I've tried calling and using different options - Pharmacy on hold an hour so I I hung up, others answered after a shorter wait but couldn't tell me without checking with the pharmacy.

As a new patient myself, whilst the process has generally been smooth I've noticed things here and there in addition to this example suggesting they may be a bit overstretched and a few things are slipping? I know there's been recent media coverage and adverts, so assume lots of new sign-ups (including me!)

Just wondering what the consensus was - trying to withold judgement and understand if it's a temporary thing (essentially good because it means more people are getting access to the medicine they need) which might be frustrating but really nothing to worry about in the long run, or if there are some things they just don't do so well...

 

[Rimmerworld]

Maybe its a beta i dont use it thankfully. Do all your documents get saved?

 

[Tommo]

Think they'll add features one by one and hopefully it'll be smoother to use in the future, just trhe basics on their yesterday when i looked.

but what’s on it I can’t see anything remotely useful?

 

[Tommo]

Maybe it’s a beta i dont use it thankfully. Do all your documents get saved?

The ones you need as proof of id and thats literally it, the to do button is for new patients, theres not a single bit of anything, or have i not seen something?

 

[Rimmerworld]

The ones you need as proof of id and thats literally it, the to do button is for new patients, theres not a single bit of anything, or have i not seen something?

At least the id and medical documents carried over though phew

 

[Tommo]

At least the id and medical documents carried over though phew

No medical documents

 

[Tommo]

At least the id and medical documents carried over though phew

I had high hopes, i spoke to one guy at mamedica and he said they were using it in house to iron out the bugs but if thats the debugged version they need to pump some serious money into there I.T, someone showed a link to cb1 on facebook and it had all the information on there stock levels and all sorts.

 

[GrownHealth]

Looks different to normal, notified direct from the dispensary instead of notification from royal mail and was pretty slick on timing, Monday evening placed order , paid yesterday and delivery today.

 

[Tommo]

View attachment 364View attachment 363Looks different to normal, notified direct from the dispensary instead of notification from royal mail and was pretty slick on timing, Monday evening placed order , paid yesterday and delivery today.

And that came through how?

 

[GrownHealth]

Email about 3:30 PM, Direct from them so deffo looks like new system kicking in.

 

[Tommo]

Email about 3:30 PM, Direct from them so deffo looks like new system kicking in.

I’m still getting nothing but maybe thats because i have monthly consultations.

 

[GrownHealth]

I’m still getting nothing but maybe thats because i have monthly consultations.

I'd hope this is the way going forward and maybe by next script the portal will be ready for that.
I orderd my script the old way ,its more on the dispatch end of things that's changed.

 

[Tommo]

I'd hope this is the way going forward and maybe by next script the portal will be ready for that.
I orderd my script the old way ,it’s more on the dispatch end of things that's changed.

The portal isn’t doing anything for me i cant do anything on it, just outdated info and nothing up to date.

 

[GreenGaz]

Just to add, I paid early yesterday too but have received no email

 

[Tommo]

Just to add, I paid early yesterday too but have received no email

Id say tueday Wednesday delivery mate

 

[Lank72]

So this week I got 2 separate emails, with dates for my 3-month and 6-month consultation.

Both are wrong, as they should fall within Nov 24 and Feb 25, but they are scheduled in Dec 24 and Mar 25

I email them to correct the appointments and the only response I get is, "your next follow-up appointment is due in Nov, please give us a call 1st week of Nov so we can arrange it"

What is this about? They scheduled the appointments and messed them up, instead of correcting them they want to make it my job to call them nearer the time to arrange them properly?

 

[GrownHealth]

The top half of what you've put could make sense as I believe there is a bit of leeway if the consultation is booked , say it was 3 months to the day on Nov 25th and your consultation was booked for Dec 7th lets say ,then repeat that again in Feb and it takes you into March .I say this as I forgot my 6 month consultation and when we realised the only appointments available were for post my next script and i'm sure they said as long as its booked in all will be fine. Problem is the bottom half of your message spins that on its head

 

[Lank72]

The top half of what you've put could make sense as I believe there is a bit of leeway if the consultation is booked , say it was 3 months to the day on Nov 25th and your consultation was booked for Dec 7th lets say ,then repeat that again in Feb and it takes you into March .I say this as I forgot my 6 month consultation and when we realised the only appointments available were for post my next script and i'm sure they said as long as its booked in all will be fine. Problem is the bottom half of your message spins that on its head

Well it's either a 3-month consultation based on sign-up date, or it's a requirement for a number of consultations in the 1st year with vague dates.

I'm going by a very detailed email they sent me where it's literally spelled out as:

'Month X - use repeat prescription form'
'Month Y - we will arrange a consulation where your prescription is issued'

So I've compared the emails with appointments to that schedule and they're wrong (by a full month). I've asked them to correct it and the response shows that they agree they are indeed wrong, but they won't sort it out unless I call them in 2 weeks

 

[GrownHealth]

Well it's either a 3-month cosultation based on sign-up date, or it's a requirement for a number of consultations in the 1st year with vague dates.

I'm going by a very detailed email they sent me where it's literally spelled out as:

'Month X - use repeat prescription form'
'Month Y - we will arrange a consulation where your prescription is issued'

So I've compared the emails with appointments to that schedule and they're wrong. I've asked them to correct it and the response shows that they agree they are indeed wrong, but they won't sort it out unless I call them in 2 weeks

Gets ya ,what your saying is end result being you got chase up what was explained to be a formality ,to make sure you can order.

 

[Lank72]

Gets ya ,what your saying is end result being you got chase up what was explained to be a formality ,to make sure you can order.

Exactly, they're trying to put it on me to sort out (it's not on me, and I've responded by email again asking that they just correct the scheduled appoinments)

Yeah, the issue becomes that now there is a month gap in my clinical journey and there's nothing accounting for how I would get a prescription.

Back to the main point of the thread, I get there will be growning pains and issues, but it's how people resolve the issues that's important and most indicative of a company's service level

Saying 'it's on you bud' is hardly the gold standard...

 

[Tommo]

So this week I got 2 separate emails, with dates for my 3-month and 6-month consultation.

Both are wrong, as they should fall within Nov 24 and Feb 25, but they are scheduled in Dec 24 and Mar 25

I email them to correct the appointments and the only response I get is, "your next follow-up appointment is due in Nov, please give us a call 1st week of Nov so we can arrange it"

What is this about? They scheduled the appointments and messed them up, instead of correcting them they want to make it my job to call them nearer the time to arrange them properly?

I phone up and change my appointments, give them a ring, there normally happy to change reviews