The formulary isn't looking to healthy eitherI had the same problem signing in yesterday, I use biometrics to sign in and it said my email or password was incorrect and if on the 3rd attempt of signing in it said I'll be locked out of my account for 24hrs. I manual put in my details and it excepted my sign in details, now it excepts my biometrics again. It sounds like you and others are having a nightmare with CB1 Medical. I've never come across sooo much negativity about them since being with them![]()
I do hope Cardiff get back to you with a favourable response as a lot of pain patients have mental health symptoms that need treatment but it's not nice to see you having to got through this to get adequate treatment and communication.I had to remove the CB1 app and reinstall it this morning.
I'm the same, I checked to see if the formulary had improved of my old clinic yesterday as there communication was outstanding and I emailed to Cardiff cannabis clinic but they are not sure if i would be eligible as i am predominately a pain patient
I've just manually logged in to the CB1 Medical app after not accepting my details again and looks like the site has resorted back to how it was before the shutdown?
Thanks mate, I was wondering what was going on
Apologies I did know earlier and forgot to post dudeThanks mate, I was wondering what was going on![]()
Something has gone on there, maybe the computer system itself being upgraded has caused all thisit gets worse, i have just got off the phone from what sounded like a very noisy call centre at CB1 Medical and they never issued the replacement order yesterday after i spoke to them and they had no record of me not receiving the original order !!
they are now going to reissue the order but they asked me to ring them again tomorrow once i had the order approved email !
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Just had this through from CB1 Medical
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Hello,
We’d like to update you on the recent technical issues that affected our clinical systems. These problems were caused by a new platform upgrade rolled out by our clinical IT provider, Script Assist — an issue that also impacted other clinics using their system.
Following urgent discussions with Script Assist, we have rolled back the upgrade for now. This ensures your care is not disrupted while their team works on further improvements and robust testing.
We’re pleased to confirm that all systems are now fully operational. You can once again order your prescriptions, and we are accepting and processing requests as normal.
If you are still unable to access the CB1 Medical app, you may need to uninstall and reinstall it. Your username and password will remain the same, so you won’t need to reset your login details.
We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding as we worked with Script Assist to resolve these issues.
Kind regards,
The CB1 Medical Team
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CB1 Medical · 184 Rowlatts Hill · Coleman Road · Leicester, Leicestershire LE5 4LJ · United Kingdom
You have received this email as part of our duty of care to patients who may require our services,
please unsubscribe here if you do not wish to receive further communications.
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Couldn't see yours on my screen so I did a dark mode version tooJust had this through from CB1 Medical
Grab it mateJust seen the macdoughnut for 45 on the CB1 Medical formulary
I don't put my script in until next week mate, it'll be gone by thenGrab it mate![]()
Other new £4.50 ish strains are appearing elsewhere like the Columbian grown NL ,I love typing thatI don't put my script in until next week mate, it'll be gone by then![]()
I've been watching that oneOther new £4.50 ish strains are appearing elsewhere like the Columbian grown NL ,I love typing thatso hopefully a choice by next week
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It's gone now ,it was there a minute ago and gone and no it wasn't meI don't put my script in until next week mate, it'll be gone by then![]()