Pharmacies Mamedica Growing Pains?

[Lank72]

Hi Folks, glad to join the community, and thanks for the hard work of those who built and continue to develop MedBud

I had my second prescription delivered today from Mamedica® but one of multiple items was missing, and there's no indication on the invoice or anything that it was missing intentionally. I've tried calling and using different options - Pharmacy on hold an hour so I I hung up, others answered after a shorter wait but couldn't tell me without checking with the pharmacy.

As a new patient myself, whilst the process has generally been smooth I've noticed things here and there in addition to this example suggesting they may be a bit overstretched and a few things are slipping? I know there's been recent media coverage and adverts, so assume lots of new sign-ups (including me!)

Just wondering what the consensus was - trying to withold judgement and understand if it's a temporary thing (essentially good because it means more people are getting access to the medicine they need) which might be frustrating but really nothing to worry about in the long run, or if there are some things they just don't do so well...

 

[Lank72]

I phone up and change my appointments, give them a ring, there normally happy to change reviews

I think this is fine if there's a specific scheduled appointment, and it's not convenient so we call up to get it moved

This is a different case where they've laid out a timeline, then booked multiple appointments which should match that timeline, and someone has made a mistake which means all the appointments they have set-up are wrong.

It's their mistake - I've pointed it out, and they've tacitly agreed it's a mistake but (as yet) haven't sorted it out, and are abitrarily trying to get me to do more work before they will.

I've spent longer writing on this page about it than it would have taken to call them, the point is that I shouldn't have to and don't need to.

 

[Lank72]

I've spent longer writing on this page about it than it would have taken to call them

Assuming, of course, that it doesn't still take an hour to get through to speak to anyone

 

[Lank72]

Ok, coming back here with updates

1. My 3-month consultation got sorted and happened fine
2. My prescriptions are flowing through easily
3. You now get dispatch emails
4. I sent in an email with a query today and got a response within an hour or so and didn't have to call

Haven't had any issues in the last month now, so maybe/hopefully things are starting to improve as the new systems bed in?


How's other's experience of Mamedica® service overall recently?

 

[GrownHealth]

Can't moan with service and people that I've had communication with like prescribers/pharmacy ,only personal gripe is accessing some of the cheaper products specifically Canopy Growth® products as these seem the only way I can afford to get the right amount with a certain quality and strength as my financial circumstances change.
I've contacted an outside pharmacy today about getting the said products ,so am going to request them on my next script and request they divert the prescription to the dispensary of my choice where the products are available .
Alternatively I would rather see these products added to Mamedica®'s formulary as they previously were and they could just dispense them to me themselves.
Like I say a gripe but an important one in my position.

 

[GrownHealth]

Oh and the 3.5gram fiasco ,would like to know what their intentions are going forward ,are they planning on implementing this change and it's just taking time or are they steadfastly opposing this progress on ideological grounds like some other clinics/pharmacies?

 

[JR52]

I have just rang the pharmacy and they answered within a minute which is a first
There are more staff there now I think

 

[GrownHealth]

My responses around my bubble were spot on email and that once I contacted them, ,replacement in the post . So competency for me no problem.
Just formulary/new weights gripes.

 

[JR52]

Mamedica® have been a good clinic for me.especially with the access scheme.yes it would be great to get the canopy stuff. they have stocked it before.

 

[GreenGaz]

More consistency please. Only at month 3 but cannot rely on what day the script arrives making the 28 day cycle change. Using the portal stating how prescription should be split didn't work, one invoice received. Phone calls, answered in 1 minute or 45. Underweight ? Where is the accuracy?

 

[Tommo]

More consistency please. Only at month 3 but cannot rely on what day the script arrives making the 28 day cycle change. Using the portal stating how prescription should be split didn't work, one invoice received. Phone calls, answered in 1 minute or 45. Underweight ? Where is the accuracy?

My script arrived and i have to say 6 out of 10 pot were under 9.4g, very annoying, they answer the phones quicker now as they have more staff and i like the new dispatch email.

 

[GrownHealth]

That is pretty disturbing mate 6 out of 10 pots ,I've had them close to the bone but that's ridiculous ,which ever brands are filling pots this way need to take a look at themselves That's a pretty big discrepancy as your missing between half and a full pot.
Hope the suppliers are rectifying this !

 

[node]

That is pretty disturbing mate 6 out of 10 pots ,I've had them close to the bone but that's ridiculous ,which ever brands are filling pots this way need to take a look at themselves That's a pretty big discrepancy as your missing between half and a full pot.
Hope the suppliers are rectifying this !

Its really terrible. The meds are already massively overpriced for the product quality and they are shorting us too? BM dealer would be in hospital...

 

[Tommo]

Have we noticed how quickly Mamedica® are answering the phones lately, and im loving the dispatched email as well, repeats are definitely easier than consultations every month.

 

[GrownHealth]

Credit where it's due as what you say is correct in my experience at the present.

 

[Rimmerworld]

I emailed them on Monday 8am about one tub of Peace Naturals® wedding cake the lid wasnt even on right so being sus i took off the lid and flower dust everywhere and seal broken. As of today i had no email back from Mamedica® isnt that a bit long?

 

[GrownHealth]

Yes ,you would of thought you'd hear back within a day/ish , to wait all week and be going into the weekend without a response doesn't sound right.

 

[Rimmerworld]

Yes ,you would of thought you'd hear back within a day/ish , to wait all week and be going into the weekend without a response doesn't sound right.

Well after my Aurora® complaint they stopped replying as well im still waiting for the dispensary managers reply that was sept 1st.

 

[Tommo]

I emailed them on Monday 8am about one tub of Peace Naturals® wedding cake the lid wasnt even on right so being sus i took off the lid and flower dust everywhere and seal broken. As of today i had no email back from Mamedica® isnt that a bit long?

Tubs are slightly different too the rest of the range as well, there larger, the first tub i opened was sealed but the seal was filthy just checked the other and its fine, to scared to open it now

 

[Tommo]

That is pretty disturbing mate 6 out of 10 pots ,I've had them close to the bone but that's ridiculous ,which ever brands are filling pots this way need to take a look at themselves That's a pretty big discrepancy as your missing between half and a full pot.
Hope the suppliers are rectifying this !

Just opened the other wedding cake and its 10.48g so we’re clawing it back so thats 5 under 1 come back so 3 more to open fingers crossed im back to 100g

 

[Lank72]

Ok, coming back here with updates

1. My 3-month consultation got sorted and happened fine
2. My prescriptions are flowing through easily
3. You now get dispatch emails
4. I sent in an email with a query today and got a response within an hour or so and didn't have to call

Haven't had any issues in the last month now, so maybe/hopefully things are starting to improve as the new systems bed in?


How's other's experience of Mamedica® service overall recently?

Having said all this, just received my December order today, and there's no boveda packs included.

Is this happening to anyone else recently, or have I just been missed?